Client Care Assistant (Full Time)
About The Position
The Artful Life Counseling Center & Studio is seeking a dependable, organized, and motivated Client Care Assistant to provide administrative support for its Client Care department. This full-time, in-person role supports prospective and current clients as they navigate intake and helps clinicians build and maintain sustainable caseloads. The assistant works closely with the Client Care Manager and other administrative team members to coordinate communication, records, referrals, and daily operations. The position is based at the practice’s Salem and Beverly, Massachusetts offices. It is scheduled for 40 hours per week, Monday through Friday, and requires regular travel between both locations. Reliable transportation, consistent attendance, punctuality, and availability during scheduled work hours are essential. Remote and hybrid work are not available. The Artful Life is a locally owned, women-led mental health practice serving children, adolescents, adults, and families across the North Shore. The organization describes its culture as collaborative, inclusive, and community-centered, and offers training on its systems, procedures, and administrative workflows.
Requirements
- Minimum 1–2 years of administrative, office support, or customer service experience.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Comfort using computers, email, scheduling systems, and everyday office software.
- Ability to manage routine responsibilities independently while following established procedures.
- Demonstrated reliability, professionalism, and ability to work collaboratively.
- Consistent attendance, punctuality, and availability during scheduled work hours.
- Reliable transportation for regular travel between the Salem and Beverly offices.
Nice To Haves
- Previous experience in healthcare, behavioral health, or another client-centered service environment.
- College coursework or a degree in human services, social work, or a related field.
- Familiarity with electronic health records or client management systems.
- Basic understanding of health insurance terminology.
Responsibilities
- Serve as a welcoming and professional point of contact for prospective and current clients, respond to inquiries, conduct initial phone screenings, and help clients navigate the intake process.
- Work with the Client Care Manager and Clinical Director to connect clients with appropriate clinicians, coordinate referrals, and support therapists in building and maintaining consistent caseloads.
- Manage intake paperwork, maintain accurate client records, track referrals and waitlists, and support scheduling and therapy group registration.
- Communicate clearly and responsively with clients, clinicians, and administrative colleagues to coordinate care and daily operations.
- Manage competing priorities, maintain confidentiality, complete assigned responsibilities accurately and on time, and contribute to an efficient Client Care department.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid time off
- Paid holidays
- On-the-job training and supportive supervision
- Collaborative and inclusive work environment
- Opportunities to make and create art
- Language fluency bonus for staff fluent in languages spoken within the communities served
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
