Client Care (Admin Assistant)

CTI • Columbia, MO

1d

About The Position

The Client Care Specialist supports the customer experience and daily operations by connecting with customers and collaborating with the Sales, Shipping, and Inventory teams. As one of the first points of contact for customers, this role helps ensure that interactions with CTI are positive. The work offers variety and involves teamwork, problem-solving, and staying active in a growing company.

Requirements

• High school diploma or equivalent.
• High attention to detail.
• Excellent verbal and written communication skills.
• Excellent reading comprehension.
• Excellent interpersonal and engagement skills.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• College coursework or other formal training in a related field.
• Bilingual Spanish/English communication skills.

Responsibilities

• Answer customer phone calls and distribute them as appropriate.
• Process sales orders through the CRM.
• Distribute general inbox emails to CTI personnel and handle customer requests.
• Send order acknowledgments to customers, confirming shipments and shipment dates and including copies of appropriate paperwork.
• Maintain customer data in the CRM.
• Review shipping paperwork as needed.

Benefits

• Competitive benefits.
• Daily lunches made by an in-house chef.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED