Client Advisor, Rolex - Wailea, Hawaii

Bucherer USA•Wailua, HI

About The Position

The Client Advisor-Rolex provides an outstanding client experience and meets or exceeds sales objectives, serving as a specialized ambassador for the Rolex brand. The advisor is expected to be knowledgeable about Rolex’s heritage, product line, and store stock, and to create a positive, inviting, elevated environment for discerning clients. The role focuses on building long-term client relationships based on trust through strategic follow-up, use of the CRM system, and diplomatic handling of escalated issues. The advisor supports Rolex brand standards and sales across the store, trains and mentors other Client Advisors, assists colleagues with Rolex sales, and helps ensure appropriate inventory and luxury visual presentation. The role also includes clienteling, sales performance, store security and operational tasks, and brand management activities such as daily stock checks, ordering supplies, and communicating with Rolex about sales and inventory.

Requirements

At least 3 years of relevant experience; luxury-market sales experience is preferred.
Passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished, professional appearance and positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
Excellent communication, interpersonal, and customer-relations skills.
Sales-driven and results-oriented.
Team-oriented, hands-on approach to operational and organizational needs.
Adaptability and an attitude of continuous learning.

Nice To Haves

Prior watch and fine jewelry experience.
A bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency.

Responsibilities

Create a positive, inviting, elevated environment and provide an outstanding client experience.
Demonstrate enthusiasm for watches and jewelry and serve as an expert on Rolex heritage, products, attributes, and availability.
Train and mentor other Client Advisors on Rolex products, brand history, product introductions, technical complications, and service.
Assist Client Advisors with Rolex sales by providing product information and helping close sales.
Use the CRM system to collect client contact information, build ongoing relationships, and follow up with clients.
Implement Rolex brand strategies and guidelines, including the expectations of The Rolex Way in client presentations.
Communicate with Bucherer USA Merchandising to help ensure appropriate inventory is available.
Ensure Rolex watches are presented consistently with the brand’s luxury image and maintain appropriate visual merchandising.
Meet or exceed monthly, quarterly, and annual sales objectives and understand daily, weekly, and monthly sales targets.
Follow up with clients about new merchandise and events, and send appropriate birthday and holiday communications.
Accept and incorporate constructive management advice to improve sales performance.
Develop the ability to sell all brands of watches and jewelry while maintaining balanced sales across the product assortment.
Adhere to store security procedures and company dress code.
Set up cases and windows, help open or close the store depending on the shift, and keep the Rolex area clean and attractive.
Collaborate respectfully with other Client Advisors and support operational and organizational needs.
Attend training sessions and work with Bucherer USA management to schedule and deliver Rolex training.
Check Rolex stock daily and ensure watches are handled properly.
Monitor and order supplies, including cleaning kits, catalogues, and other point-of-sale materials.
Communicate with Rolex regarding sales and inventory levels.
Maintain punctual attendance.