Client Advisor - Rolex - King of Prussia

Bucherer USA•Upper Merion Township, PA

About The Position

The Client Advisor specializes in the Rolex brand and is responsible for providing an outstanding client experience while meeting or exceeding sales objectives. The role requires expert knowledge of Rolex’s heritage, product line, and store inventory, as well as a passion for watches and jewelry. The advisor creates an inviting, elevated environment for discerning clients and builds long-term relationships through attentive follow-up, effective use of the CRM system, and diplomatic handling of escalated issues. The advisor serves as a Rolex ambassador and resource for the store team, training and mentoring other Client Advisors on the brand’s heritage, products, attributes, availability, and service. The role supports Rolex sales, implements brand strategies and guidelines, coordinates inventory needs with the merchandising team and Rolex, and ensures the presentation and handling of Rolex products reflect the brand’s luxury standards. The position also involves achieving sales targets, clienteling, maintaining Rolex displays and stock, monitoring supplies, following store security and dress-code procedures, and helping with store opening or closing as needed. The advisor collaborates with colleagues and management to support operational needs and deliver a consistently excellent client experience.

Requirements

At least 3 years of relevant experience; luxury-market sales experience is preferred.
A passion for building clientele and selling.
Integrity and professionalism at all times.
Ability to work a flexible schedule throughout the week.
Excellent communication, interpersonal, and customer-relations skills.
Sales-driven and results-oriented approach.
Ability to work collaboratively as a team player.
Willingness to take a hands-on approach and support operational and organizational needs.
Adaptability and an attitude of continuous learning.

Nice To Haves

Prior experience with watches and fine jewelry.
A bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency.

Responsibilities

Create a positive, inviting, and elevated environment for discerning clients.
Build long-term client relationships through strategic follow-up and appropriate use of the CRM system, including invitations, updates, and greetings for birthdays and holidays.
Meet or exceed sales objectives for each month, quarter, and year, and understand how daily objectives relate to weekly and monthly targets.
Share Rolex product information and assist other Client Advisors with Rolex sales and closing.
Train and mentor Client Advisors on Rolex’s heritage, products, product attributes, availability, technical complications, service, and new product introductions.
Partner with Bucherer USA management to schedule and deliver Rolex training sessions, and consistently update staff on the brand.
Implement Rolex brand strategies and guidelines and execute the expectations of The Rolex Way in client presentations.
Communicate with the Bucherer USA Merchandising team to help ensure appropriate store inventory.
Ensure Rolex watches are presented appropriately, the displays and store area are clean and attractive, and stock is checked daily and handled properly.
Monitor and order supplies, including cleaning kits, catalogues, and other point-of-sale materials.
Communicate sales and inventory levels to Rolex.
Follow store security procedures and the company dress code.
Set up cases and windows and assist with store setup or closing depending on the shift.
Collaborate respectfully with other Client Advisors and help meet operational and organizational needs.
Attend training sessions and incorporate constructive management advice to improve product knowledge and sales performance.
Work toward selling across all watch and jewelry brands and maintaining a balance across the product assortment.
Be punctual and maintain reliable attendance.