Client Advisor, Rolex - Wailea, Hawaii

Bucherer USA•Wailua, HI

About The Position

The Client Advisor-Rolex is responsible for delivering an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. The advisor is expected to be knowledgeable about Rolex’s heritage, product line, and store inventory, and to create a positive, inviting, elevated environment for discerning clients. Building long-term client relationships through strategic follow-up and use of the CRM system is central to the role, as is handling escalated issues diplomatically. The position also supports and trains other Client Advisors on Rolex products, brand heritage, product availability, and the client discovery experience. It involves implementing brand strategies and guidelines, coordinating with merchandising and Rolex representatives on inventory and sales, maintaining product presentation and stock quality, and carrying out Rolex brand expectations in client presentations. The advisor also supports store operations, including setting up cases and windows, maintaining the Rolex area, following security and dress-code policies, and assisting with store opening or closing as needed.

Requirements

At least 3 years of relevant experience.
Passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished, professional appearance and a positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
Excellent communication, interpersonal, and customer relations skills.
Sales-driven and results-oriented.
Team player willing to work hands-on to meet operational and organizational needs.
Adaptable, with an attitude of continuous learning.

Nice To Haves

Relevant sales experience, preferably in the luxury market.
Prior watch and fine jewelry experience.
Bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency.

Responsibilities

Create a positive, inviting, and elevated environment for discerning clients.
Demonstrate enthusiasm and passion for watches and jewelry.
Train and mentor other Client Advisors on Rolex heritage, products, attributes, and availability.
Assist Client Advisors with Rolex sales by providing product information and sales support.
Use the CRM system to obtain client contact information and build ongoing client relationships.
Implement Rolex brand strategies and guidelines.
Communicate with the Bucherer USA Merchandising team to help ensure appropriate inventory is available.
Maintain visual presentation of Rolex watches in keeping with the brand’s luxury image.
Attend training sessions to increase product knowledge.
Meet or exceed monthly, quarterly, and annual sales objectives.
Understand daily sales objectives and how they relate to weekly and monthly targets.
Follow up with clients through CRM, including sending cards, informing them of new merchandise, and inviting them to events or campaigns as appropriate.
Accept and incorporate constructive managerial advice to improve sales performance.
Sell across the full range of watch and jewelry brands and maintain a balanced assortment of sales.
Follow all store security procedures.
Set up cases and windows.
Foster support and collaboration with other Client Advisors.
Follow the company dress code.
Work with team members to keep the Rolex area clean and attractive.
Be punctual and maintain reliable attendance.
Help set up or close the store depending on the shift.
Consistently update staff on the Rolex brand.
Partner with Bucherer USA management to schedule and deliver Rolex training sessions.
Educate staff on Rolex history, product introductions, technical complications, and service.
Ensure appropriate visual merchandising of Rolex products.
Check Rolex stock daily and ensure watches are handled properly and stock quality is maintained.
Monitor and order supplies, including cleaning kits, catalogues, and other point-of-sale materials.
Communicate with Rolex about sales and inventory levels.
Execute the expectations of The Rolex Way in every client presentation.