Client Advisor - Wailea
About The Position
The Client Advisor is responsible for delivering an outstanding client experience and meeting or exceeding sales objectives. The role creates a positive, inviting, and elevated store environment for discerning clients through knowledgeable, enthusiastic service, attractive displays, and a clean, well-lit store with a selection suited to the local market. It also includes ensuring clients are satisfied with service for new or existing watches. The Client Advisor builds long-term client relationships based on trust through strategic follow-up, use of the CRM system and available sales tools, and diplomatic handling of escalated issues. The position works with Client Advisors, Operations, and Service teams to support sales, payment processing, watch servicing, repairs, and store operations.
Requirements
- Passion for building clientele and selling.
- Exemplary integrity and professionalism.
- Ability to work a flexible schedule throughout the week.
- Polished and professional appearance and a positive attitude.
- Ability to meet and exceed company-assigned goals, metrics, and objectives.
- At least 3 years of relevant experience; luxury-market sales experience preferred.
- Excellent communication, interpersonal, and customer-relations skills.
- Sales-driven and results-oriented.
- Team player willing to work hands-on to fulfill operational and organizational needs.
- Adaptability and an attitude of continuous learning.
Nice To Haves
- Prior watch and fine jewelry experience is helpful but not required.
- A bachelor’s degree or equivalent in business or a related discipline is preferred.
- Bilingual language proficiency is a plus.
Responsibilities
- Create a positive, inviting, and elevated environment for clients, demonstrating enthusiasm for watches and jewelry.
- Greet clients, identify their needs through listening and discovery questions, provide product knowledge, and build trust.
- Understand inventory at the store and other Tourneau|Bucherer locations, and create client excitement about products.
- Explain the value of being a Tourneau|Bucherer client and use CRM, the Watch Protection Plan, trade-ins, and Bucherer 1888 Financing to support sales.
- Partner with other Client Advisors as appropriate to make sales.
- Collect client information in the CRM system and follow up to build ongoing relationships, including through cards, merchandise updates, and event or campaign invitations.
- Close and process sales accurately, including payment processing in accordance with policy, warranty information, watch sizing, cleaning and setting, and gift-wrapping or shipment preparation when needed.
- Follow up with clients after purchases and handle client issues diplomatically.
- Attend training sessions to increase product knowledge.
- Partner with the Service Department, including escorting clients, taking repair orders when needed, and assisting clients picking up repairs.
- Meet sales objectives for each month, quarter, and year; understand daily objectives and their relationship to weekly and monthly targets.
- Maximize percentage to retail and maintain a balance of sales across brands and the full product assortment.
- Accept and incorporate managers’ constructive advice to improve sales performance.
- Follow store security procedures and company dress code; set up cases and windows; help keep the store clean and attractive.
- Foster support and collaboration with other Client Advisors and work with team members to meet operational and organizational needs.
- Be punctual and help set up or close the store depending on shift.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
