Client Advisor, Rolex - Shops at Wailea, Hawaii

Bucherer USA•Wailea, HI

2d•Onsite

About The Position

The Client Advisor-Rolex provides an outstanding client experience and meets or exceeds sales objectives, serving as a specialized ambassador for the Rolex brand. The advisor is expected to be an expert on Rolex’s heritage, product line, and store stock, and to create a positive, inviting, elevated environment for discerning clients. The role emphasizes building trusted, long-term client relationships through strategic follow-up and effective use of the CRM system and tools. The Client Advisor also supports Rolex sales across the store, trains and mentors other Client Advisors, implements brand strategies and guidelines, and helps maintain Rolex’s luxury presentation, inventory standards, and product knowledge. Training is provided by Tourneau|Bucherer and Rolex.

Requirements

A passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished and professional appearance and a positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
At least 3 years of relevant experience; luxury-market sales experience is preferred.
Excellent communication, interpersonal, and customer-relations skills.
Sales-driven and results-oriented.
Team-player attitude.
Willingness to work hands-on with the team to meet operational and organizational needs.
Adaptability and an attitude of continuous learning.

Nice To Haves

Prior watch and fine jewelry experience.
A bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency.

Responsibilities

Create a positive, inviting, and elevated environment for discerning clients.
Demonstrate enthusiasm and a passion for watches and jewelry.
Train and mentor other Client Advisors on Rolex’s heritage, products, product attributes, and availability.
Assist other Client Advisors with Rolex sales by providing product information and sales-closing support.
Collect client contact information through the CRM system and develop ongoing client relationships.
Implement Rolex brand strategies and guidelines.
Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available.
Maintain visual presentations consistent with the luxury image of Rolex.
Attend training sessions and increase product knowledge.
Meet or exceed monthly, quarterly, and annual sales objectives, and understand how daily objectives relate to weekly and monthly targets.
Follow up with clients as appropriate using the CRM system, including birthday and holiday cards, merchandise updates, and invitations to events or campaigns.
Accept and incorporate managers’ constructive advice to improve sales performance.
Develop comfort selling all brands of watches and jewelry and maintain balanced sales across the product assortment.
Follow store security procedures, dress code, and attendance expectations.
Set up cases and windows and help open or close the store depending on the shift.
Work collaboratively with other Client Advisors and team members to keep the Rolex area clean and attractive.
Consistently update Tourneau|Bucherer staff on the Rolex brand.
Partner with Tourneau|Bucherer management to schedule and deliver Rolex training sessions.
Educate staff about Rolex’s history, product introductions, technical complications, and service.
Ensure appropriate visual merchandising of all Rolex products.
Check Rolex stock daily and ensure watches are handled properly and stock quality is maintained.
Monitor and order supplies, including cleaning kits, catalogues, and other point-of-sale materials.
Communicate with Rolex regarding sales and inventory levels.
Execute the expectations of The Rolex Way in every client presentation.