Client Advisor - Rolex - King of Prussia

Bucherer USA•King of Prussia, PA

About The Position

The Client Advisor-Rolex provides an outstanding client experience and meets or exceeds sales objectives, with a specialized ambassador focus on the Rolex brand. The advisor is expected to be knowledgeable about the brand’s heritage, products, and store inventory, and to create a positive, inviting, elevated environment for discerning clients. The role emphasizes building long-term client relationships based on trust through strategic follow-up and effective use of the CRM system and tools, as well as resolving escalated issues diplomatically. The Client Advisor-Rolex trains and mentors other Client Advisors, supports their Rolex sales, implements brand strategies and guidelines, and coordinates with Bucherer USA merchandising and management teams on inventory, visual presentation, and training. The role also involves monitoring stock and supplies, communicating with Rolex about sales and inventory, maintaining the Rolex area, and following store procedures and operational expectations.

Requirements

At least 3 years of relevant experience; luxury-market sales experience is preferred.
A passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Excellent communication, interpersonal, and customer relations skills.
Sales-driven and results-oriented approach.
Ability to work collaboratively as a team player and hands-on to support operational and organizational needs.
Adaptability and an attitude of continuous learning.

Nice To Haves

Prior experience with watches and fine jewelry.
Bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency.

Responsibilities

Create a positive, inviting, elevated environment for clients and demonstrate enthusiasm for watches and jewelry.
Meet or exceed sales objectives for each month, quarter, and year, and understand how daily objectives relate to weekly and monthly targets.
Build long-term client relationships and follow up as appropriate using the CRM system, including sharing merchandise information and inviting clients to events or campaigns.
Train and mentor Client Advisors on Rolex heritage, products, product attributes, availability, introductions, technical complications, and service.
Assist Client Advisors with Rolex sales by providing product information and helping close sales.
Implement Rolex brand strategies and guidelines and follow the expectations of The Rolex Way in client presentations.
Coordinate with Bucherer USA merchandising to ensure appropriate inventory is available at the store.
Maintain the luxury visual presentation of Rolex watches and products, including setting up cases and windows and keeping the Rolex area clean and attractive.
Check Rolex stock daily and ensure watches are handled properly and stock quality is maintained.
Monitor and order supplies such as cleaning kits, catalogues, and other point-of-sale materials.
Communicate with Rolex regarding sales and inventory levels.
Attend training sessions and partner with Bucherer USA management to schedule and deliver Rolex training.
Accept and incorporate constructive advice from managers to improve sales performance.
Develop comfort selling all watch and jewelry brands and maintain balanced sales across the product assortment.
Follow store security procedures and the company dress code, collaborate respectfully with other Client Advisors, and help meet operational and organizational needs.
Be punctual, maintain attendance, and help set up or close the store depending on the shift.