Full Time Client Advisor | Mercer St, NY
About The Position
Vince is seeking a highly motivated, results-driven, luxury-minded Client Advisor who leads with selling and elevates every client interaction. The role calls for energy, expertise, and a deep passion for the Vince brand. The Client Advisor consistently exceeds sales goals, owns and grows a client book, and turns client interactions into meaningful selling opportunities. They set the tone on the sales floor through strong selling behaviors, luxury service standards, and extensive product knowledge. The position also supports store operations as needed, including point-of-sale activities, merchandising, inventory, and visual standards, while upholding company policies and operational procedures. Responsibilities may change based on business needs. Compensation is $20–$24 per hour, plus eligibility for sales-based incentive programs. Salary depends on factors including experience, skills, and geographic location.
Requirements
- At least 2 years of experience in retail sales; luxury retail experience is preferred.
- Proven ability to meet or exceed sales goals and performance metrics.
- Strong selling instincts, including understanding clients, building rapport, and closing sales without pressure.
- Ability to connect clients to the Vince aesthetic through personalized styling.
- Strong verbal and written communication and relationship-building skills.
- Positive, motivating energy and the ability to contribute to a collaborative, high-performing team.
- Self-motivated, goal-oriented, and proactive in generating business.
- Comfort with POS systems, CRM tools, and Microsoft Office.
- Ability to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor.
- Flexible schedule and availability to work weekends, evenings, events, and holidays.
Nice To Haves
- Experience in a luxury retail environment.
Responsibilities
- Consistently achieve and exceed personal sales goals, KPIs, and clienteling expectations.
- Build a deep understanding of Vince fabrics, fits, construction, and design intent, and use that knowledge as a selling tool.
- Cultivate and grow a client book through proactive SMS and email outreach, personalized follow-up, and referrals to generate repeat business and deepen loyalty.
- Speak confidently about the Vince aesthetic and make styling conversations brand-focused and sales-oriented.
- Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and consultative selling.
- Model high-quality selling and clienteling behaviors on the sales floor to inspire and elevate the team.
- Support store operations as needed, including POS, merchandising, inventory, and visual standards.
- Uphold company policies, including loss-prevention and operational procedures.
Benefits
- Medical, dental, and vision coverage options.
- Flexible spending and health savings accounts, with employer funding for the health savings account.
- 401(k) with employer match.
- Paid time off for vacation, sick, and personal leave, plus company holidays.
- Clothing allowance and merchandise discounts.
- $400 annual gym reimbursement.
- Mental health support tools and telehealth psychology and psychiatry.
- Paid parental leave and supplemental infertility coverage.
- Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
- Supplemental hospital indemnity, specified disease, and accident coverage.
- Pre-tax commuter benefits for transit and parking.
- Discounted pet, home, auto, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
