Client Advisor- Oak St.
About The Position
Vince is seeking a highly motivated, results-driven, luxury-minded Client Advisor who leads with selling and elevates every client interaction. The role calls for strong selling behaviors, luxury service standards, product knowledge, and a deep passion for the Vince brand. The Client Advisor consistently works to exceed sales goals, develops a client book, and turns client interactions into meaningful selling opportunities. The position supports store operations as needed, including point-of-sale transactions, merchandising, inventory, and visual standards. Responsibilities may change based on business needs. Compensation is $20–$22 per hour, with eligibility for sales-based incentive programs; pay depends on experience, skills, and geographic location.
Requirements
- At least 2 years of experience in retail sales; luxury retail experience is preferred.
- Proven ability to meet or exceed sales goals and performance metrics.
- Strong selling instincts, including understanding clients, building rapport, and closing sales without pressure.
- Strong understanding of the Vince brand identity and ability to connect clients with its aesthetic through personalized styling.
- Strong verbal and written communication and relationship-building skills.
- A positive, motivating attitude and ability to contribute to a collaborative, high-performing team.
- Self-motivated, goal-oriented, and proactive in generating business.
- Comfort with POS systems, CRM tools, and Microsoft Office.
- Ability to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor.
- Flexible schedule and availability to work weekends, evenings, events, and holidays.
Nice To Haves
- Experience in a luxury retail environment.
Responsibilities
- Consistently achieve and exceed personal sales goals, KPIs, and clienteling expectations.
- Build knowledge of Vince fabrics, fits, construction, and design intent and use it to inspire confident purchasing decisions.
- Cultivate and grow a client book through proactive SMS and email outreach, personalized follow-up, and referrals to generate repeat business and loyalty.
- Speak confidently about the Vince aesthetic and make styling conversations meaningful, brand-focused interactions that drive sales.
- Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and consultative selling.
- Model strong selling and clienteling behaviors on the sales floor to inspire and elevate the team.
- Support store operations as needed, including POS, merchandising, inventory, and visual standards.
- Uphold company policies, including loss-prevention and operational procedures.
Benefits
- Medical, dental, and vision healthcare options.
- Flexible spending account and health savings account with employer funding.
- 401(k) with employer match.
- Paid time off for vacation, sick, and personal time, as well as company holidays.
- Clothing allowance and merchandise discounts.
- $400 annual gym reimbursement.
- Mental health support tools and telehealth psychology and psychiatry.
- Paid parental leave and supplemental infertility coverage.
- Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
- Supplemental hospital indemnity, specified disease, and accident coverage.
- Pre-tax commuter benefits for transit and parking.
- Discounted pet, home, auto, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
