Client Advisor, Full Time

FERRAGAMO USA•Atlanta, GA

11d•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its Atlanta location. The Client Advisor provides specialized customer service, builds emotionally enriched relationships with clients, and develops loyalty through personal connections and CRM initiatives. The role manages and drives sales by understanding client desires and creating a tailored experience that supports strong sales performance. The Client Advisor contributes to an inclusive, collaborative selling environment; supports sales-floor and stockroom operations; and places the client at the center of every interaction. The role requires brand and styling knowledge, sales across in-person and remote channels, and the ability to meet company KPIs. The position involves extended periods of standing and moving, and requires a schedule that may include mornings, evenings, and weekends based on store needs.

Requirements

Caring, authentic, trusted client-advisor approach and a passion for style.
In-depth knowledge of the desires, needs, and expectations of luxury clients.
Strong communication skills, personal care, and empathy when working with clients.
Ability to use storytelling and ask engaging questions.
Willingness to contribute ideas, innovate, grow, and learn.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, including by telephone using proper etiquette.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to perform the physical duties of the role, including extended standing and movement, and lifting at least 20 lbs.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.

Responsibilities

Demonstrate leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in a designated selling-floor area and in the stockroom.
Create a tailored, memorable client experience and participate in the selling ceremony.
Build authentic, long-term client relationships through personal connections and CRM initiatives.
Take action on the selling floor to ensure the client experience remains central to decisions.
Demonstrate expert styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Think innovatively about ways to improve the client experience and create value.
Conduct sales in person, by telephone, and by email; wait on customers and fit them properly with shoes.
Understand company KPIs and identify strategies to improve performance.
Take an aggregate approach to identifying and recommending merchandise across channels.
Maintain regular and reliable attendance and work a variety of hours, including mornings, evenings, and weekends as needed.