PRADA Client Advisor Bloomington Nordstrom Mall of America

Prada Group • Bloomington, MO

2d • $21 - $24 • Onsite

About The Position

The Client Advisor serves as an ambassador for Prada Group brands, conveying and promoting their philosophy and values to clients. The role focuses on maximizing individual and team sales while delivering an exceptional, memorable luxury customer experience. Client Advisors discover clients’ needs and expectations, foster meaningful relationships, and develop brand loyalty. They provide outstanding in-store service, support omnichannel engagement, maintain product and fashion knowledge, and contribute to a welcoming, inclusive, and secure store environment.

Requirements

• Passion for selling and stores.
• Curiosity and interest in luxury, fashion, art, and design.
• Experience building long-lasting relationships with clients.
• Ability to work both as part of a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.
• English proficiency is required.

Nice To Haves

• Knowledge of additional languages.

Responsibilities

• Place the customer at the center of the experience, creating a welcoming environment and meeting their needs in accordance with the client journey ceremony.
• Capture customer data in the company CRM to maintain and develop relationships, provide a personalized approach, and identify future opportunities.
• Embrace and promote an omnichannel mindset.
• Work collaboratively with colleagues, communicate constructively, and contribute to a consistent customer experience and positive, inclusive working environment.
• Welcome and serve customers, providing an excellent in-store experience.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up to date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards for the shop floor and visual displays, following company operational guidelines and stock procedures.
• Help maintain a high level of security and remain attentive to product theft.

Benefits

• May be eligible for commission, bonuses, and other incentive opportunities.
• Opportunity to work in a creative and international environment.
• Professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed