Client Advisor, Full Time
About The Position
Ferragamo is hiring a full-time Client Advisor for its Royal Hawaiian location. The Client Advisor delivers specialized customer service by building emotionally enriched relationships and nurturing client loyalty through personal connections and CRM initiatives. The role drives sales by understanding clients’ desires and creating a hand-crafted experience that supports strong sales performance. The position combines active selling-floor leadership, teamwork, customer relationship development, styling and brand knowledge, cross-selling, and support for store operations. The Client Advisor sells in person and through telephone and email, and works a variety of hours—including mornings, evenings, and weekends—according to store needs.
Requirements
- Passion for style and ability to provide intuitive, authentic, trusted client advising.
- In-depth knowledge of the desires, needs, and expectations of luxury clients.
- Strong communication skills, personal care, and empathy when serving clients.
- Ability to tell stories and ask engaging questions.
- Willingness to contribute ideas, take an innovative approach, and learn and grow.
- Computer knowledge to track inventory.
- Proficient English language skills.
- Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
- Telephone communication skills with proper etiquette.
- Ability to multitask while attending to customers and remain flexible to business needs.
- Ability to work as part of a team and take initiative without direct supervision.
- Physical ability to wait on customers and fit them properly with shoes.
- Ability to stand and move for extended periods and perform frequent talking, hearing, reaching, grabbing, and carrying; occasional stooping, sitting, kneeling, crouching, and climbing step stools; and lift at least 20 pounds.
- Ability to work a variety of hours, potentially including mornings, evenings, and weekends.
Nice To Haves
- Knowledge of a second language.
- Previous retail sales experience; luxury retail experience is a plus.
Responsibilities
- Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
- Promote a positive work environment through teamwork and collaboration.
- Assist the operations team by maintaining stock in the designated selling-floor area and stock room.
- Create hand-crafted client experiences and participate in the selling ceremony to help clients feel confident and energized.
- Build long-term, authentic relationships with clients and make each interaction feel personal.
- Take action on the selling floor to ensure a memorable client experience, keeping the client at the center of decisions.
- Demonstrate expert styling and brand knowledge.
- Promote cross-selling to increase UPT sales metrics.
- Capture customer data in the company CRM database and use it to maintain and develop client relationships.
- Identify innovative ways to improve the client experience and generate value.
- Sell in person, by telephone, and by email; wait on customers and fit them properly with shoes.
- Understand company KPIs and identify strategies to improve performance.
- Take an aggregate approach to identifying and recommending merchandise across channels.
- Maintain regular and reliable attendance and work hours based on store needs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
