Full-time Client Advisor - Houston

LVMH•Houston, TX

1h•Onsite

About The Position

The Client Advisor is a performance-driven salesperson who contributes to boutique sales and achieves sales objectives through individual KPIs, effective selling techniques, collaboration, and memorable client experiences. The role supports colleagues, considers omnichannel touchpoints, and proposes ideas to develop sales, including merchandising, events, and product mix. The Client Advisor builds long-lasting client relationships by embodying TAG Heuer’s brand DNA and serving as a Brand Ambassador in and outside the boutique. The role achieves clienteling objectives, uses available tools to collect and apply client data, and communicates the brand story, advantages, and technical product details in an inspiring way. The position contributes to operational excellence by following retail and administrative processes under boutique management supervision. Responsibilities include daily inventory, cash, security, opening and closing processes, use of CEGID and Salesforce, visual merchandising, aftersales coordination, store maintenance, and compliance with internal control policies. The Client Advisor also contributes to a positive, inclusive, and supportive work environment.

Requirements

At least 2 years of experience in a luxury retail environment.
Fluency in English and the local language.
Selling skills, including client discovery, product presentation, storytelling, upselling, objection handling, and closing.
Understanding of sales KPIs, including traffic, conversion, sales volume and value, average selling price, and sales mix.
Knowledge of client and clienteling KPIs.
Knowledge of digital tools and front- and back-of-house tools.
Knowledge of brand retail procedures.
Client-centric mindset focused on recruiting new clients, growing the active client base, and maintaining long-term relationships.
Strong interpersonal and communication skills.
Energetic, self-motivated, action-oriented, and results-oriented.
Ability to work effectively in a fast-paced, dynamic environment.
Adaptability, flexibility, and ability to suggest new ideas and solutions.
Team spirit, high integrity, and transparency.
Strong presentation skills and ability to represent the Maison in and outside the store.
Digital savvy, fast-learning, and rigorous.

Nice To Haves

A third language.
Knowledge of or passion for watches, lifestyle trends, new technologies, and sports.
Knowledge of or interest in TAG Heuer’s brand DNA, history, and collections.

Responsibilities

Contribute to boutique sales and achieve sales objectives through individual KPIs, selling techniques, and collaboration.
Deliver memorable in-store experiences and services, support colleagues, and consider omnichannel touchpoints.
Propose ideas to develop sales, including merchandising, events, and product mix.
Represent TAG Heuer as a passionate Brand Ambassador in and outside the boutique, including at events.
Achieve individual clienteling objectives, including outreach, appointments, and sales from appointments.
Collect client data qualitatively and use it to communicate with clients in personally relevant ways and grow the business.
Communicate the brand story, DNA, advantages, and technical product details to build client trust and lasting relationships.
Contribute to daily inventory, cash, security, store opening, and closing processes under boutique management supervision.
Use CEGID, Salesforce, and other provided tools appropriately and perform visual merchandising.
Coordinate aftersales operations through the return of the watch.
Follow grooming, conduct, visual merchandising, and product presentation guidelines.
Contribute to a positive, inclusive, and supportive work environment and maintain the store.
Comply with internal control policies.