Client Advisor - Naples

Bucherer USA•Naples, FL

13d

About The Position

The Client Advisor provides an outstanding client experience while meeting or exceeding sales objectives. The role creates a positive, inviting, elevated store environment for discerning clients through knowledgeable and enthusiastic service, attractive displays, clean and well-lit stores, and an appropriate selection of watches and jewelry. The Client Advisor also helps clients with servicing new or existing watches. The position focuses on building trusted, long-term client relationships through attentive service, strategic follow-up, and effective use of the CRM system and related tools. Client Advisors address escalated issues diplomatically and collaborate with other advisors and store departments to support sales and a positive client experience.

Requirements

3 or more years of relevant experience; luxury-market sales experience is preferred.
A passion for building clientele and selling.
Demonstrated integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished and professional appearance and a positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
Excellent communication, interpersonal, and customer-relations skills.
Sales-driven and results-oriented approach.
Team-player attitude and willingness to work hands-on to meet operational and organizational needs.
Adaptability and commitment to continuous learning.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
Bachelor’s degree or equivalent in business or a related discipline is preferred.
Bilingual language proficiency is a plus for serving the international customer base.

Responsibilities

Create a positive, inviting, and elevated environment for clients, and provide an outstanding client experience.
Greet clients, listen to their needs, ask discovery questions, and build client relationships based on trust.
Demonstrate product knowledge and enthusiasm for watches and jewelry; understand available inventory at the store and other Tourneau|Bucherer locations.
Explain the value of being a Tourneau|Bucherer client and use available sales tools, including CRM, the Watch Protection Plan, trade-ins, and Bucherer 1888 Financing.
Partner with other Client Advisors as appropriate to make sales.
Use the CRM system to obtain client information and develop ongoing relationships, including appropriate follow-up about purchases, merchandise, and events.
Close and process sales accurately, including payments in alignment with policy, warranty information, and coordination with Operations as applicable.
Coordinate watch sizing, cleaning, and setting with the Service Department; gift-wrap and prepare shipments when required.
Handle client issues diplomatically and follow up with clients after purchases.
Attend training sessions to increase product knowledge.
Partner with the Service Department by escorting customers, taking repair orders when needed, and assisting customers picking up repairs.
Meet or exceed monthly, quarterly, and yearly sales objectives; understand daily objectives and their relationship to weekly and monthly targets.
Maximize percentage to retail and maintain balanced sales across all watch and jewelry brands and products.
Accept and incorporate managers’ constructive advice to improve sales performance.
Follow store security procedures, set up cases and windows, comply with the dress code, and help keep the store clean and attractive.
Support a collaborative team environment and help fulfill operational and organizational needs.
Arrive on time and help set up or close the store depending on the shift.