Client Advisor

Burberry•Atlanta, GA

4d•Onsite

About The Position

The Client Advisor builds relationships with new and existing Burberry clients, delivering a personalised, elevated experience while contributing to commercial success. Reporting to store management, the role inspires clients through passion for the brand, fashion and luxury products. The Client Advisor is an expert in client engagement and service, with strong knowledge of styling and selling. The role combines luxury service and sales with client engagement, store operations and teamwork. Success is measured by individual sales performance and KPIs, service targets, new client acquisition and retention, and the number of appointments held.

Requirements

A proven track record of delivering sales and exceeding targets.
Previous experience in clientelling.
Strong interest in fashion, art and culture.
Strong product knowledge and a good understanding of store retail operations.
Understanding of competitor products.
Experience working as part of a team.
Fluency in the local language; English proficiency is desirable.
Confidence, curiosity, conviction and care.
Energetic, proactive and self-motivated approach.
Detail-oriented and creative, with a passion for selling.
Assertiveness, impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven approach and commercial mindset.
Flexible, collaborative and adaptable approach to work.

Nice To Haves

English proficiency is desirable.
Knowledge of other languages is desirable.

Responsibilities

Meet and exceed individual and store sales targets and other commercial KPIs.
Use brand storytelling and passion to inspire clients and create desire for Burberry.
Provide luxury service and demonstrate expertise in products, fashion and styling.
Follow the client journey to create a strong first impression, discover client needs, offer product and styling expertise, close sales and maintain client relationships.
Follow up efficiently and deliver after-sales services.
Contribute to daily store operations, maintaining luxury standards in front and back of house, supporting product replenishment, inventory management, markdowns and stockroom maintenance as required.
Follow company policies, guidelines and procedures, and use visual techniques to maintain Burberry visual standards.
Foster teamwork and a positive work climate.
Build meaningful relationships with clients.
Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
Acquire new luxury clients and grow individual and store client books with a commercial mindset.
Drive client retention and volume of spend by contacting clients regularly and appropriately following up on sales and client requests.