Client Advisor

MCM Worldwide • Dallas, TX

1d

About The Position

MCM is seeking a Client Advisor to provide exceptional sales and customer service in a luxury retail environment. The role focuses on building client relationships and a personal business through creative selling, client-book use, mailings, and post-sale follow-up. The Client Advisor is expected to meet and exceed sales goals, support the selling floor’s visual presentation and maintenance, advise clients about repairs and product fit, and assist with inventory maintenance.

Requirements

• At least two years of experience in a luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Ability to thrive in a fast-paced environment and multitask with ease.
• Positive, outgoing, high-energy personality with an entrepreneurial and sales-focused approach.
• Computer skills, including operating a retail point-of-sale system and using Word, Excel, and email.
• Strong interest in fashion and a results-driven approach.

Responsibilities

• Provide exceptional sales and customer service.
• Initiate and build relationships and core personal business through creative selling and use of a client book and mailings.
• Complete sales through post-sale follow-up.
• Consistently exceed monthly sales goals and establish weekly sales plans and selling strategies.
• Assist in maintaining the visual presentation and general maintenance of the selling floor.
• Handle customer repairs and advise clients about the best fit of pieces for their needs, including creating new custom design pieces.
• Assist with maintaining inventory in the stockroom and on the selling floor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed