Client Advisor

Frette • Palo Alto, CA

2d • $23 - $28 • Onsite

About The Position

Frette’s Client Advisor represents the brand’s Italian craftsmanship and luxury heritage while creating personalized, memorable client experiences. The role develops and nurtures a client portfolio, provides informed consultations on products, design, and lifestyle, and contributes to boutique growth by achieving sales targets and delivering high standards of service and presentation.

The position builds client relationships through proactive networking, clienteling, and consistent follow-up. It uses client insights and data through the Proximity CRM to personalize interactions, anticipate client needs, and identify commercial opportunities. The Client Advisor shares Frette’s history and craftsmanship through storytelling, delivers the Frette Selling Ceremony according to each client’s needs, and gathers feedback to improve the client experience.

The role also supports daily boutique operations, including register transactions, quotations, returns, orders, opening and closing procedures when required, stock management, deliveries, and visual merchandising. This is a full-time, onsite role reporting to the Store Manager. Compensation is listed as USD 23–28 per hour, with commission and bonus eligibility.

Requirements

• Three years of experience in luxury retail, hospitality, or interior design is preferred.
• Passion for luxury, design, and client service.
• Excellent interpersonal and communication skills.
• Strong results orientation and commercial awareness.
• Ability to work effectively as part of a team in a dynamic environment.
• Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
• Ability to lift and mobilize small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
• Ability to maneuver around the boutique floor, stock room, and offsite.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, and bending, and to use ladders safely in accordance with OSHA requirements.

Nice To Haves

• Three years of experience in luxury retail, hospitality, or interior design is preferred.

Responsibilities

• Represent Frette’s brand identity in client interactions and provide personalized, memorable sales experiences.
• Build and maintain authentic client relationships and develop a qualified client portfolio.
• Expand the client network beyond the boutique through networking, local activities, and strategic relationships.
• Conduct consultative sales conversations informed by product, design, and clients’ lifestyles.
• Develop client relationships through clienteling activities and consistent follow-up.
• Understand client needs, preferences, and lifestyles to provide personalized solutions.
• Identify upselling, cross-selling, and White Glove service opportunities.
• Achieve sales targets and key commercial KPIs.
• Use the Proximity CRM and client data to personalize experiences, anticipate needs, and identify commercial opportunities.
• Share Frette’s history, craftsmanship, and heritage through storytelling.
• Deliver the Frette Selling Ceremony, adapting it to each client.
• Gather client feedback and contribute to improving the client experience.
• Support daily store operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
• Collaborate on stock management and deliveries.
• Maintain visual merchandising standards and present the boutique to a high standard.
• Collaborate effectively with the team and contribute to a positive working environment.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• Short-term disability insurance.
• Company-paid life insurance and long-term disability insurance.
• Employee Assistance Program (EAP).
• Wellness programs and resources.
• Paid Time Off and paid holidays.
• Leave of absence programs with salary continuation.
• 401(k) plan with company match.
• Competitive hourly base pay of up to $25 per hour, with compensation also listed as USD 23–28 per hour.
• Monthly individual commission opportunities and guaranteed commission during the first three months.
• Quarterly sales bonus opportunities.
• Anniversary incentives and employee recognition programs.
• Referral bonus program.
• Professional development opportunities.
• Benefits are available on the first day of the month following 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed