Client Advisor

Frette•Boston, MA

1d•$21 - $23•Onsite

About The Position

The Client Advisor represents Frette’s luxury brand and heritage through personalized, memorable client experiences. The role builds and develops a qualified client portfolio, provides expert consultations informed by product, design, and lifestyle knowledge, and contributes to boutique sales and growth. The Client Advisor uses clienteling and follow-up to strengthen relationships, identify commercial opportunities, and achieve sales targets and key performance indicators. The position also supports the boutique’s daily operations and presentation, including transactions, quotations, returns, orders, stock and deliveries, and visual merchandising. It is an onsite, full-time role with consistent scheduling. Compensation is $21–$23 per hour, with commission opportunities and sales bonuses.

Requirements

Three years of experience in luxury retail, hospitality, or interior design is preferred.
Passion for luxury, design, and client service.
Excellent interpersonal and communication skills.
Strong results orientation and commercial awareness.
Ability to work effectively as part of a team in a dynamic environment.
Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
Ability to lift and mobilize small to medium items up to 40 lbs. using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and off-site locations.
Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.

Nice To Haves

Three years of experience in luxury retail, hospitality, or interior design is preferred.

Responsibilities

Represent Frette’s brand identity in every client interaction and make each sale a personalized experience.
Build meaningful client relationships and develop a qualified personal client portfolio through networking, clienteling, and consistent follow-up.
Understand clients’ needs, preferences, and lifestyles and provide tailored product and design consultations.
Identify upselling, cross-selling, and White Glove service opportunities; achieve sales targets and commercial KPIs.
Use the Proximity CRM and client insights to personalize experiences, anticipate needs, and identify commercial opportunities.
Share Frette’s history, craftsmanship, and heritage through storytelling and deliver the Frette Selling Ceremony in a way suited to each client.
Gather client feedback and contribute to improving the client experience.
Support daily boutique operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
Collaborate on stock management and deliveries.
Maintain visual merchandising standards and ensure the boutique is presented to a high standard.