Client Advisor

Burberry•Not, MO

8d•Onsite

About The Position

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience while achieving commercial success. Reporting to store management, the role inspires clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates strong knowledge of styling and selling. The role combines luxury service and sales with client engagement. It includes meeting individual and store commercial targets, providing expert product and styling advice, guiding clients through the store journey, following up on sales and after-sales requests, and contributing to daily store operations. The Client Advisor also builds a client book, uses appointments to provide personalised service, and supports client loyalty and retention.

Requirements

Proven track record of delivering sales and exceeding targets.
Previous experience in clientelling.
Strong interest in fashion, art and culture.
Strong product knowledge and good understanding of store retail operations.
Understanding of competitor products.
Experience working as part of a team.
Fluency in the local language; English proficiency is desirable.
Confidence, curiosity, conviction and care.
Energetic, proactive and self-motivated.
Detail-oriented and creative, with a passion for selling.
Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven with a commercial mindset.
Flexible, collaborative and adaptable approach to work.

Nice To Haves

English proficiency.
Knowledge of other languages.

Responsibilities

Meet and exceed individual and store sales targets and other commercial KPIs.
Inspire clients through storytelling and passion for the brand, creating desire and affinity for Burberry in every interaction.
Provide luxury service and demonstrate expertise in product, fashion and styling.
Follow the Client journey to elevate the in-store experience: make a strong initial impression, discover client needs, provide product and styling expertise, close sales and maintain client relationships.
Efficiently follow up with clients and deliver after-sales services.
Contribute to daily store operations and maintain luxury standards in front and back of house, including product replenishment, inventory management, markdowns and stockroom maintenance as required.
Follow company policies, guidelines and procedures, and use visual techniques to maintain Burberry visual standards.
Foster teamwork and a positive work climate.
Build meaningful relationships with clients.
Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
Acquire new luxury clients and grow individual and store client books with a commercial mindset.
Drive client retention and spend by contacting clients regularly and following up appropriately on sales and client requests.