Client Advisor, Patek Philippe - Palm Beach

Bucherer USA•Palm Beach, FL

About The Position

The Client Advisor-Patek Philippe generates revenue through sales of Patek Philippe and other luxury watches while delivering a client experience that reflects Patek Philippe’s image. The role builds long-term client relationships and develops legitimate client leads through strategic follow-up, use of the CRM system and tools, and diplomatic handling of escalated issues. The advisor works to meet sales objectives, develops prospects and existing clientele, and supports the team in other areas of the store and sales process. The position also provides exceptional service throughout the sales process and after the sale, maintains the selling floor and merchandise, and serves as a professional ambassador for the Patek Philippe brand and Tourneau|Bucherer.

Requirements

At least 5 years of strong luxury retail experience; watch knowledge is highly preferred.
Proven consultative selling ability and a passion for building clientele and selling.
Impeccable presentation and excellent verbal and written communication skills, with knowledge and experience in client development.
Team player.
Must be able to work a flexible schedule throughout the week.
Exemplary integrity and professionalism.
Polished, professional appearance and positive attitude.
Adaptability and an attitude of continuous learning.

Nice To Haves

Watch knowledge.
Bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency to serve an international customer base.

Responsibilities

Meet or exceed monthly, quarterly, and annual sales objectives and understand how daily objectives relate to weekly and monthly targets.
Provide the Patek Philippe experience to all clients and develop potential clients through walk-in traffic.
Build and maintain long-term client relationships, develop new prospects, and follow up using the CRM system, including through cards, merchandise updates, and invitations to events or campaigns.
Assist the team in other areas of the store and sales process as needed, and partner with other Client Advisors to make sales.
Attend training, increase product knowledge, and incorporate constructive management feedback to improve sales performance.
Create a positive, inviting, and engaging environment; greet clients, discover their needs, educate them about products, check inventory, build product excitement, and earn their trust.
Collect client information through the CRM system to support ongoing relationships.
Close and process sales efficiently, including accurate warranty completion and watch cleaning, sizing, and setting.
Provide superior after-sale service and resolve issues diplomatically using available tools; inform management of potential product or client issues.
Set up and break down displays precisely and maintain a pristine selling floor during business hours.
Care for merchandise and company assets in accordance with company directives, including Care & Handling and Packing Standards guidelines.
Represent Patek Philippe professionally in the store and at external functions, convey the brand image consistently, and incorporate brand history into daily sales activities.
Uphold Tourneau|Bucherer policies and procedures, contribute positively to the team, and maintain knowledge of the brand, products, procedures, policies, and competition.