Client Advisor, Patek Philippe - South Coast Plaza

Bucherer USA•Costa Mesa, CA

2d•$38 - $50

About The Position

The Client Advisor-Patek Philippe generates revenue through sales of Patek Philippe and other luxury watches while delivering an outstanding client experience consistent with Patek Philippe’s image. The role builds lasting client relationships and develops legitimate client leads through strategic follow-up, use of the CRM system and tools, and diplomatic handling of escalated issues. The Client Advisor meets sales objectives, develops and maintains clientele, provides knowledgeable and attentive service, and supports other parts of the store and sales process when needed. The role also maintains the selling floor and merchandise displays, handles merchandise and company assets according to company guidelines, and represents Patek Philippe professionally in the store and at external functions. The Client Advisor upholds Tourneau|Bucherer policies and contributes positively to the team.

Requirements

At least 5 years of strong luxury retail experience; watch knowledge is highly preferred.
Proven track record in consultative selling, with a passion for building clientele and selling.
Impeccable presentation and excellent verbal and written communication skills, with knowledge and experience in client development.
Ability to work as a team player.
Ability to work a flexible schedule throughout the week.
Exemplary integrity and professionalism at all times.
Polished and professional appearance and a positive attitude.
Adaptability and an attitude of continuous learning.

Nice To Haves

Watch knowledge is highly preferred.
A bachelor’s degree or equivalent in business or a related discipline is preferred.
Bilingual language proficiency is a plus for serving the international customer base.

Responsibilities

Meet or exceed sales objectives for monthly, quarterly, and annual periods, and understand how daily objectives relate to weekly and monthly targets.
Provide the Patek Philippe experience to clients and develop potential clients through walk-in traffic.
Build and maintain long-term client relationships, develop new prospects, and follow up using the CRM system, including through cards, merchandise updates, and event invitations as appropriate.
Assist team members in other areas of the store and sales process when needed.
Attend training sessions, increase product knowledge, and incorporate managers’ constructive advice to improve sales performance.
Create a positive, inviting, and engaging environment for clients; greet clients, identify their needs, educate them about products, and build their trust.
Understand available inventory at the store and, when needed, at other Tourneau|Bucherer stores.
Partner with other Client Advisors as appropriate to make sales.
Use the CRM system to obtain client information and support ongoing relationships.
Efficiently close and process sales, including accurate warranty completion and cleaning, sizing, and setting watches.
Provide superior after-sale service and resolve issues diplomatically using available tools; inform management of potential product or client issues.
Set up and break down displays precisely and maintain a pristine selling floor during the business day.
Care for and handle merchandise and company assets in accordance with company directives, including Care & Handling and Packing Standards guidelines.
Represent the Patek Philippe brand professionally in the store and at external functions, understand and convey its image and history, and incorporate brand knowledge into daily sales activities.
Uphold Tourneau|Bucherer policies and procedures, maintain a positive attitude, and contribute to the team.
Keep knowledge of the brand, products, procedures, policies, and competition current.