Fashion Advisor, South Coast Plaza

Chanel•Costa Mesa, CA

About The Position

CHANEL is seeking a Fashion Advisor with a passion for client service and expertise in fashion. The role provides a consistently superior level of service while increasing client conversion and retention, driving business revenue, and inspiring brand loyalty. The Fashion Advisor works alongside a diverse sales team and reports to the boutique’s leadership. The position offers exposure to multiple boutique business functions and categories, opportunities to collaborate with colleagues and cross-functional teams, and further skill development through career-development workshops and self-directed learning modules. CHANEL describes its work environment as inclusive and supportive of personal growth, professional development, and employee participation in community, sustainability, and cultural initiatives.

Requirements

Minimum of 3 years of related experience.
Minimum high school diploma.
Ability to lift 15 lbs.
Ability to work a flexible schedule, including late nights, weekends, and some holidays.
Ability to thrive in a team environment and work collaboratively.
Understanding of and passion for client experience.
Excellent communication skills.
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
Curiosity and desire to learn and grow professionally within the world of CHANEL.

Nice To Haves

Foreign language skills are preferred but not required.

Responsibilities

Develop new customers by converting walk-in traffic into clients and brand ambassadors, creating energy, excitement, and desire around the product and brand.
Optimize the client experience by providing prompt, professional, warm, and courteous service.
Build genuine client relationships through thoughtful and consistent outreach.
Consistently exceed client expectations and raise the level of service provided.
Receive repairs and follow up consistently with clients regarding repairs and alterations.

Benefits

Flexible time and hybrid work options.
Wellbeing resources, including dedicated paid time off for wellbeing, a two-week August office closure, retail Wellbeing Days, and a wellbeing fund.
Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com membership.
Paid time off policies covering vacation, holidays, sick leave, and volunteer days.
401(k), pension, and other incentives.
Healthcare offerings including medical, dental, vision, virtual care, One Medical, flexible spending accounts, a health savings account, and an employee assistance program.
Life insurance, accidental death and dismemberment coverage, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
Employee Resource Groups.
Annual time off to volunteer through CHANEL Community and matching of employee donations to select charitable organizations.
Career and leadership development programs, coaching, and online and in-person classes.