Part Time Client Advisor/ Stylist - Belmont Outlet

Valentino•Elmont, VA

About The Position

As a Client Advisor, you will act as a Valentino brand ambassador, building meaningful client relationships, delivering exceptional service, and creating personalized shopping experiences that inspire loyalty and support boutique performance. The role combines luxury sales, styling, clienteling, merchandising, and store operations. You will guide clients through the brand’s offerings, provide Valentino Couture Service throughout the client journey, and contribute to sales, KPI, and CRM targets. You will also support product presentation and maintenance, collaborate with the team on store operations, and perform operational tasks when an operations team member is not present. The position is part-time and offers an hourly rate of $22, with commission opportunities in addition to base pay. Career growth and development opportunities are available within the brand.

Requirements

Previous luxury retail sales experience with relevant clientele-focused experience.
Proven track record of achieving sales results.
Exceptional clienteling and customer relationship-building skills.
Strong verbal and written communication skills.
Computer skills to use a retail POS system and Microsoft Office programs such as Word, Excel, and Outlook.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Action-oriented approach and drive for results.
Problem-solving ability.
Ability to work as part of a team.

Nice To Haves

Knowledge of foreign languages.

Responsibilities

Build long-term client relationships and proactively engage existing and potential clients.
Deliver Valentino Couture Service through every stage of the client journey, from preparation and welcome through product presentation, closing, and farewell.
Work toward CRM targets, carry out personalized outreach campaigns, and use clienteling tools to complete CRM tasks within specified timeframes.
Capture client data and qualitative information, and maintain knowledge of assigned clients, including VVICs and VICs.
Work toward assigned sales, KPI, and CRM targets.
Discover clients’ needs and guide them across brand categories; use knowledge of current and seasonal trends to curate looks.
Develop product and fit knowledge through company training, tools, and in-store fit sessions.
Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and store events.
Assist with sales and after-sales activities, including boutique returns, end-of-season matters, customer returns, repairs, and complaints.
Maintain products and replenish the sales floor; monitor warehouse stock and restock shelves to support sales.
Partner with the team to support day-to-day store operations and maintain presentation standards.
Work with the Visual team to follow display guidelines and report relevant information to store management.
Understand and follow company policies and procedures.
Use the POS system to process client transactions.
When an operations team member is not present, participate in operational tasks, including shipping and receiving.