Client Account Manager, Large Customer Sales (Big Box Retail)
About The Position
Reddit is seeking a Client Account Manager to join the Big Box Retail vertical of its Large Customer Sales team. The role works closely with Client Partners to execute and optimize advertising campaigns, helping agencies and advertisers achieve their marketing objectives on Reddit. The position is required to be performed in person in Chicago or New York. The Client Account Manager owns campaign launches and delivery, develops client relationships, makes performance-based recommendations, and coordinates with internal teams to resolve operational and technical issues. The role also helps educate advertisers about Reddit’s value proposition and contributes client feedback and campaign insights to the development of Reddit’s native ads products.
Requirements
- 5+ years of experience in advertising sales and account management.
- Strong understanding of the customer marketing funnel and traditional marketing ecosystem.
- Understanding of digital measurement, tracking fundamentals, and mobile measurement partners.
- A tenacious and entrepreneurial approach to working through product, process, and client challenges.
- Experience cultivating strong relationships with external partners.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced and unstructured work environment.
- High attention to detail.
- BA/BS degree or equivalent work experience.
Nice To Haves
- Experience working with Retail industry clients.
- Proficiency in Excel.
Responsibilities
- Collaborate with Client Partners to meet and exceed clients’ marketing goals.
- Manage and deepen relationships with existing advertising partners, including agencies and direct clients, to drive year-over-year Reddit revenue growth.
- Lead and execute campaign launches from start to finish and provide optimization recommendations to agency and client partners.
- Serve as the primary point of contact for internal account operations, including revenue delivery, troubleshooting, and escalation.
- Educate brands and media agencies about Reddit’s value proposition and advertising best practices.
- Consult clients on awareness and direct-response objectives and partner with Client Partners to develop media plans.
- Collaborate with Ad Ops to ensure effective campaign delivery and resolve technical hurdles.
- Analyze campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven recommendations.
- Represent client needs and requests to cross-functional stakeholders.
- Share client feedback and campaign metrics with cross-functional stakeholders to help shape Reddit’s native ads product roadmap.
Benefits
- Comprehensive health benefits.
- 401(k) matching.
- Workspace benefits for a home office.
- Personal and professional development funds.
- Family planning support.
- Flexible vacation and Reddit Global Days Off.
- 4+ months of paid parental leave.
- Paid volunteer time off.
- Equity in the form of restricted stock units.
- Commission eligibility.
- Medical, dental, and vision insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
