Clerk, Library Services

Joliet Junior College•Joliet, IL

20h•$19 - $20•Onsite

About The Position

The Clerk, Library Services staffs the library’s public service desks and virtual service points and facilitates access to library materials and services. The position assists library users, maintains circulation and patron records, and promotes library resources and services. It calls for a detail-oriented, self-motivated person who takes initiative and enjoys working with a diverse population in a fast-paced environment with multiple interruptions. The position is part-time and typically works 20 hours per week plus 7.5 hours every other Saturday during the academic semester. Hours may change during summer, breaks, and as needed for office coverage. The position is classified as non-exempt, is in the TOSSC-AFT Local 604 union, and reports to the Department Chair, Library. The hiring range is $18.78–$19.91 per hour. Duties are performed indoors in a usual office environment and include working with computer screens, electronic records, and library and college software systems. The role has normal office physical demands and requires the ability to lift and transport up to 70 pounds, including moving book trucks and physically processing materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Successful customer service experience in a library environment.
Extensive personal computer skills and thorough knowledge of several software applications, including Microsoft Office Suite for Windows and/or Mac, email, and the internet.
Working knowledge of office equipment such as a multi-line digital phone system, scanner, and copy machines, as well as library security system equipment and related software.
Ability to work under minimal supervision and be self-motivated and self-disciplined.
Excellent verbal and written communication skills and the ability and willingness to work cooperatively with a diverse population in a team-based environment.
Ability to establish and maintain cooperative and effective working relationships with college and community members, demonstrating cultural competence and emotional intelligence.
Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
Ability to lift and transport 70 pounds, including moving book trucks and lifting and physically processing materials.
Ability to access computer screens and electronic records in library and college software and input data into the correct systems.
Ability to work a typical schedule of 20 hours per week plus 7.5 hours every other Saturday during the academic semester; hours may change during summer, breaks, and as needed for office coverage.

Nice To Haves

Academic library experience or an LTA certificate.
Knowledge of automated library systems and additional computer applications.
English and Spanish verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Provide professional in-person and online customer service to library users while applying college policies and procedures.
Uphold and interpret library procedures for users.
Determine users’ needs, check availability of materials, help users locate materials, refer users to librarians as needed, and assist with technical issues involving library equipment.
Facilitate access to library materials and services using new and existing technologies.
Maintain course and textbook reserves and check out and check in library and institutional partners’ materials.
Assist with collecting, compiling, and disseminating statistics related to library collections and services.
Keep public-use areas neat, including picking up and shelving materials as needed.
Monitor use of library spaces.
Maintain the library inventory by shelving, shelf-reading, and shifting materials and assisting with collection management; report lost, missing, or damaged materials.
Assist with library marketing initiatives, including creating displays.
Recommend improvements to library services and participate in professional development and related training.
Open or close the library as needed.
Perform other projects and duties as assigned.