Library Clerk

Stark County District Library • Canton, OH

1h • Onsite

About The Position

The Library Clerk advances the Library’s mission by providing direct public service. The position performs clerical work related to customer assistance and services, circulation, and collections, and supports other Library staff as needed. The role is based at the Temporary Main Library in Canton, Ohio, and serves patrons of all ages, primarily youth from birth through age 18 and their families. Strong customer service skills and attention to detail are needed. The position is part-time at 28 hours per week.

The Library Clerk is typically the initial point of contact for patrons and spends most of the time providing assistance on the floor. The clerk promotes Library services, helps patrons use service and collection platforms, performs basic catalog and information searches, and helps patrons use computers, document machines, and supported software. The role also performs circulation functions, supports programs and collection-related tasks, and may assist other staff with training and promotional activities.

Work is generally performed during Library operating days and hours, which may vary by location and season. Occasional meetings, events, or critical situations may require attendance outside normal hours. The work environment is usually quiet to moderate and includes public and office areas; occasional off-site meetings may occur. The position entails lifting and carrying light objects, pushing loaded book carts, prolonged standing or sitting, repetitive movements, and reaching or bending to shelve books. Travel or driving requirements may apply depending on specific duties.

Requirements

• High school diploma or equivalent.
• Strong customer service skills and attention to detail.
• Basic familiarity with library services and operations.
• Ability to perform basic circulation and service functions using the Library circulation system and service platforms while following current procedures.
• Ability to master the basic functionality of collection platforms.
• Ability to learn and obtain certification in passport processing.
• Basic to intermediate literacy with standard computer and office software.
• Ability to sort and file alphabetically and numerically.
• Ability to make simple arithmetic calculations with speed and accuracy.
• Ability to lift and carry objects weighing less than 20 pounds for short distances of 20 feet or less.
• Ability to push a fully loaded book cart, typically weighing at least 20 pounds, for at least 20 feet.
• Ability to remain standing or seated for extended periods and perform repetitive hand, arm, and body movements.
• Ability to reach overhead and bend or kneel to shelve books weighing up to three pounds.

Nice To Haves

• Zero to two years of relevant experience is preferred.
• Experience with the principles and practices of customer service is preferred.
• Experience with library circulation systems and procedures is preferred.
• Experience in public libraries or public-sector organizations is preferred.

Responsibilities

• Serve as an initial point of contact for patrons and provide customer assistance on the floor.
• Promote Library services and offerings.
• Introduce patrons to Library service and collection platforms and demonstrate their basic functionality.
• Perform basic searches in Library catalogs using public and ILS interfaces.
• Answer basic informational questions using common internet searches or prepared reference resources.
• Direct patrons to print and online reference tools, including Reader’s Advisory resources.
• Assist patrons with document machines, Library computers, and Library-supported software, and troubleshoot common technical problems.
• Perform transactional services such as notary and passport services according to established rules and procedures.
• Perform direct patron and material circulation functions and may assist with record maintenance.
• Assist staff with internal and external group program setup, introduce patrons to passive programs and related materials, and may help prepare program materials or participate in external promotional activities.
• Assist with shelving as needed and merchandise materials.
• Pull materials from lists to support collection management or circulation tasks.
• May assist with training staff members and serve on Library committees as needed.
• Perform other duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED