Library Circulation Clerk

City of Greenfield•Greenfield, WI

1d•Onsite

About The Position

The Library Circulation Clerk provides customer service to the public at the checkout desk and assists with technical processing and library programming. The role focuses on delivering excellent customer service while completing a variety of library-related tasks. This is a part-time, non-exempt position scheduled across multiple days, including mornings, afternoons, evenings, and rotating Saturdays and Sundays; flexibility in scheduling is required. A six-month probationary period applies. The clerk handles circulation transactions and patron records, assists visitors with self-service systems and library equipment, processes and sorts incoming materials, and helps maintain the condition and organization of library materials. The role also involves answering directional questions, referring other questions to appropriate staff, supporting library policies, displays and marketing, and performing routine administrative and light housekeeping tasks. Other duties and special projects may be assigned. The position requires a high school diploma or equivalent, facility with technology used for communication, record keeping, and customer service, and friendly, cooperative communication. Library, education, or similar experience is preferred. Applicants must submit to a pre-employment physical exam and drug screening; fingerprinting and a record check may also be required. The hourly rate is determined by the Library Board. Vacation, holidays, and sick pay are provided consistent with the Library Handbook.

Requirements

High school diploma or equivalent.
Skilled in using technology for all aspects of the job, including communication, record keeping, and customer service.
Ability to communicate in a friendly and cooperative manner with staff and library visitors.
Ability to communicate effectively with staff and the public in person and by telephone.
Ability to project a friendly, efficient image in person and on the telephone.
Ability to maintain composure under pressure.
Ability to maintain confidentiality when required.
Keyboarding and filing ability.
Working knowledge of English grammar and spelling.
Ability to work as a team member.
Ability to adapt to and accept change.
Ability to work in a computerized environment.
Flexibility to work a schedule spanning mornings, afternoons, evenings, and rotating Saturdays and Sundays.
Applicants must submit to a pre-employment physical exam and drug screening; fingerprinting and a local, state, or federal record check may also be required.

Nice To Haves

Experience working in libraries, education, or similar jobs.

Responsibilities

Perform checkout desk procedures, including checking materials in and out, registering patrons for new or renewed library cards, updating patron records, explaining circulation policies, and collecting and recording fines and fees.
Assist patrons with self-checkout machines, online fine payment, and self-service hold shelves.
Receive, sort, and route mail, packages, periodicals, and other library materials.
Evaluate and report the physical condition of checked-in materials.
Sort library materials alphanumerically on carts for shelving.
Monitor security gate alarms and verify the checkout status of patrons’ items.
Report damaged, partial, missing, lost, stolen, or claimed-returned items to the Assistant Director for resolution.
Report unusual circumstances, patron complaints, and concerns to the Assistant Director or Librarian-in-charge in a timely manner.
Inform the Director, Assistant Director, or Librarian-in-charge promptly about urgent health, safety, building, public service, or employee issues affecting the public or staff.
When needed and as desk coverage permits, retrieve materials from pick lists, perform shelf checks, shelve and shelf-read materials, and straighten shelves as directed.
Answer directional questions and refer patrons to appropriate personnel; refer non-directional questions to reference staff.
Assist with updating library policies and procedures.
Assist patrons with the mechanical operation of library equipment.
Perform routine typing, filing, and document preparation.
Assist with library displays and marketing efforts.
Perform light housekeeping.
Perform other duties and special projects as assigned.