Circulation Clerk

CARROLL COUNTY PUBLIC LIBRARY•Westminster, MD

3d•$24,898 - $37,346•Onsite

About The Position

Carroll County Public Library is seeking a service-oriented, detail-focused Circulation Clerk for its Westminster Branch in Westminster, Maryland. Working under general supervision, the Circulation Clerk supports daily library operations and the library’s mission by providing professional, courteous, efficient, and reliable service at the circulation and public service desks. The role involves a variety of clerical and customer-service functions and helps maintain a welcoming, inclusive environment for visitors of all ages and backgrounds. This is a part-time position with benefits, scheduled for 28 hours per week. The employee must be able to work day, evening, and weekend hours. The salary range is $24,897.60–$37,346.40 annually; initial compensation generally falls between $24,897.60 and $26,142.48, depending on relevant experience and qualifications.

Requirements

High school diploma or GED.
Six months or more of customer service or retail experience.
Knowledge of library circulation processes, policies, and procedures.
Commitment to outstanding internal and external customer service.
Ability to communicate clearly and professionally and tailor instructions to individual needs and experience.
Knowledge of the Dewey Decimal system and basic principles of library organization.
Familiarity with relevant computer equipment and software applications.
Ability to operate office equipment, including copiers and cash registers.
Mathematical ability to receive cash and make change.
Ability to work day, evening, and weekend hours.
Ability to handle light materials, boxes, or equipment; occasionally handle moderately heavy boxes or materials; and stand for extended periods and/or frequently stoop and bend.

Responsibilities

Deliver exceptional customer service with efficiency, accuracy, and consistently high-quality results.
Communicate circulation policies and procedures to customers in a positive and supportive manner.
Resolve customer concerns and appropriately escalate complex issues.
Organize, shelve, process deliveries, and withdraw materials to maintain the integrity and accessibility of library materials and circulation records.
Promote library resources, programs, and services to increase customer engagement and community awareness.
Process customer payments and make deposits as necessary.
Provide support functions and branch-specific services and initiatives as needed.
Act as clerk in charge when necessary.
Participate in library teams, committees, outreach, and training activities to support professional growth and development.
Perform other duties as instructed and assigned.