CIRCULATION DIRECTOR
About The Position
The Albuquerque Publishing Company and the Albuquerque Journal are looking for a Circulation Director to lead the strategy and day-to-day operations of our Circulation Department. This is a high-impact leadership role responsible for growing and retaining subscribers, strengthening customer experience, managing distribution operations, and driving the financial performance of circulation across a diverse portfolio of publications. You’ll oversee circulation operations for the Albuquerque Journal, two national publications, three community publications, and a magazine, while leading a team responsible for getting our products into the hands of readers.
Requirements
- 5+ years of management or supervisory experience.
- Experience managing budgets, revenue, expenses, and performance metrics.
- Strong analytical and problem-solving skills with the ability to turn data into action.
- Experience developing strategies around revenue growth, customer retention, or subscription marketing.
- Strong leadership, coaching, and team-building abilities.
- Excellent organizational and project management skills.
- Strong communication and relationship-building skills.
- Comfort working with reporting, financial, customer management, and operational systems.
- A track record of identifying opportunities, improving processes, and delivering results.
- A bachelor's degree in a relevant field or equivalent practical experience.
Responsibilities
- Lead the Circulation Department and oversee daily operations across customer service, office operations, distribution, subscription marketing, revenue, expenses, and retention.
- Lead and develop the Circulation and Distribution Managers, fostering accountability, collaboration, and strong performance.
- Develop strategies to grow subscriptions, improve retention, increase revenue, and elevate the customer experience in partnership with the Chief Revenue Officer.
- Monitor circulation, revenue, expenses, delivery performance, and other key performance indicators to identify trends and opportunities.
- Use data and reporting to make informed business decisions and drive continuous improvement.
- Lead budgeting, forecasting, and financial management for the department.
- Evaluate department performance against goals and budgets and make adjustments to keep the team on track.
- Stay ahead of industry trends, technology, marketing strategies, and changing consumer behaviors.
- Partner with leadership, employees, vendors, and other departments to solve problems and move company initiatives forward.
- Lead and participate in projects that improve circulation performance, operational efficiency, and profitability.
Benefits
- Health, dental, and vision insurance
- Flexible Spending Account
- Paid parental leave
- 401(k) with company match
- Vacation time
- Paid sick leave
- Employee gym program
- Pet insurance
- Ongoing training and professional development
- A collaborative, driven team
- Opportunities for growth and advancement
- The opportunity to make a meaningful impact on a trusted New Mexico media organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
