Circulation Assistant

Chapman University Careers•Irvine, CA

2d•Onsite

About The Position

Reporting to the Library Experience Manager, the Circulation Assistant (Half-Time) helps manage and carry out Circulation functions including patron services, interlibrary loan (ILL), reserves, and stacks maintenance, primarily on evenings and weekends. The position requires a strong commitment to service and problem-solving skills. The Circulation Assistant helps to ensure consistently high service to library users by participating in training, supervising, and evaluating student employees; working with other School of Law and University departments on issues relating to library access, security, and facilities; helping maintain the Circulation module of the Integrated Library System (ILS); and assisting with developing and administering Circulation policies.

Requirements

Bachelor’s Degree or equivalent.
Strong service orientation and problem-solving skills.
Demonstrated supervisory and management experience and skills.
Ability to exercise independent judgment to conceptualize, communicate, and coordinate complex activities and projects.
Strong interpersonal skills to work with diverse groups at all organizational levels, both inside and outside the University.
Commitment to expanding, improving, and promoting library services.
Demonstrated writing skills to produce clear, concise, accurate documentation.
Ability to independently prioritize tasks when faced with interruptions and fluctuating workload.
Ability to use tact, diplomacy, and maintain a high level of confidentiality.

Responsibilities

Open or close the library; assist library users at the Circulation Desk.
Supervise student employees; assist with training, scheduling, and evaluating student employees.
Assist in developing and enforcing Circulation policies and procedures.
Understand and enforce safety protocols in accordance with established University and library procedures
Use and assist in the administration of the circulation module of the ILS.
Assist patrons with creating study room reservations and research appointments.
Communicate with Law Library, School of Law, and University departments regarding library access, security, facilities, and student employment.
Assist in maintaining the collection.
Assist with filing loose-leaf updates.
Clean and disinfect high-touch areas.
Respond to faculty requests, including locating and delivering library material and maintaining faculty course reserves and sample exams; communicate regarding the status of requests.
Fill ILL requests, both borrowing and lending; keep ILL statistics; communicate with patrons and other libraries regarding the status of ILL requests.
Assist patrons with locating resources using the catalog.
Assist patrons with library equipment including printers, scanner, and other resources.
Create and update signage for display at the Circulation Desk, main entrance, and on the TV monitor.
Collaborate with other library staff to maintain an environment conducive to study and research for our primary patrons.