Library Clerk-CPU

City of Maricopa•Library, AZ

About The Position

The Library Clerk-CPU sells postage, stamps, and gift store items; weighs mail and packages; applies appropriate postage; collects payments; and explains mailing options to customers. The clerk follows organizational policies, the Library Code of Ethics, and applicable laws, and reports directly to the Library Supervisor–Administrative & Retail Services. The position may also perform basic library functions. The role supports an attractive and functional public area in the Library Clerk-CPU and Atrium, provides customer service to patrons, handles mail and packages according to training and standard procedures, maintains knowledge of postal rates and services, checks package information, maintains postal equipment and inventory, and follows cash-handling procedures. Library duties include sorting, shelving, and filing materials; checking their condition; and helping users locate materials and access appropriate assistance. The clerk is expected to maintain reliable attendance, follow City policies and procedures, and perform other duties as assigned.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Two years of customer service experience involving direct contact with the public.
One year of experience in cash handling and use of POS systems.
Equivalent combinations of education, training, and experience may be substituted at the discretion of City management.
Knowledge of USPS regulations and standard operating procedures.
Ability to alphabetize, sort, and count accurately using alphanumeric sequencing.
Basic understanding of library functions, operations, purpose, and role in the community.
Considerable understanding of customer-service principles and processes.
Skill operating a POS system, USPS equipment, computers, library equipment, and office equipment.
Attention to detail and ability to identify potential fraud discreetly.
Cash-handling skills, including operation of a credit card machine.
Basic computer skills, including Microsoft Windows and general software such as Word, internet, and email.
Working knowledge of an integrated library system.
Effective verbal and written communication skills.
Ability to perform basic mathematical calculations and use provided computer programs.
Ability to speak to small and large audiences and support creativity and fun during programming.
Ability to establish and maintain effective working relationships with library staff, patrons, local government officials, and community groups.
Ability to learn and follow library policies and procedures, take direction, correct mistakes, and learn.
Ability to work in stressful situations with patience, flexibility, and good humor.
Ability to follow detailed written and oral instructions.
Ability to communicate in English orally and in writing, using electronic devices and handwriting, with employees and the community.
Ability to operate and troubleshoot standard office equipment, including computers, printers, copiers, change machines, and AV equipment.
Ability to work independently, organize and prioritize work, respond to changing demands, and make decisions as needed.
Ability to work as a member of the library team.
Ability to maintain confidentiality of library membership information.
Comfort working in close proximity to people of all ages.

Nice To Haves

Prior experience in a government, municipal, or nonprofit environment.
Two years of customer-facing experience in the packing and shipping industry.
Ability to speak and understand Spanish.
Prior experience working with children, seniors, and people with special needs.

Responsibilities

Maintain an attractive and functional public area in the Library Clerk-CPU and Atrium.
Answer questions and provide customer service to visitors of the Library Clerk-CPU and Maricopa Library and Cultural Center.
Handle mail and packages according to training and standard operating procedures.
Maintain current knowledge of postal rates and services.
Check packages and forms for proper and pertinent information.
Maintain postal equipment in proper working order.
Sell postage and gift store items.
Maintain inventory.
Operate the cash register and follow cash-handling procedures.
Complete mandated Postal Training.
Sort, shelve, and file library materials using applicable classification systems.
Check materials for damage, including damage to spine labels and barcodes, and ensure they remain in circulatable condition.
Help library users locate materials and refer them to appropriate assistance, including use of the card catalog and self-checkout.
Maintain regular and reliable attendance.
Perform work in accordance with City policies and procedures.
Perform other duties as assigned.
Direct the work of library staff and/or volunteers as needed.