Library Clerk

City of Mission Viejo•Mission Viejo, CA

6d•Onsite

About The Position

The City of Mission Viejo is hiring a Library Clerk in the Library & Cultural Services Department, assigned to the Mission Viejo Library. The position performs technical and clerical work supporting library activities, including circulation and community assistance, and provides general information and assistance to the public. One vacancy may be filled at either 40 or 25 hours per week. Schedules may fluctuate and may include evenings, weekends, and special events based on City needs. The position is FLSA non-exempt and eligible for overtime. The recruitment eligibility list may also be used to fill future full-time, part-time, or temporary Library Clerk vacancies. The Mission Viejo Library serves more than 190,000 cardholders and circulates over 835,000 items annually. The Library & Cultural Services Department supports the community through literature, art, resources, and programs.

Requirements

Equivalent to completion of twelfth grade.
Two years of experience in library services or customer service involving in-person public contact.
Ability to provide a high level of customer service to the public and City staff.
Experience performing routine clerical work, including mathematical calculations, maintaining records, and compiling report information accurately and quickly.
Ability to communicate clearly and concisely, orally and in writing.
Ability to work independently with minimal supervision.
Ability to interact and work with people of varying ages and diverse backgrounds.
Knowledge of automated library circulation systems, standard library practices and procedures, circulation and cataloging, library classification, and bibliographic terminology.
Knowledge of public relations, modern office practices and computer equipment, data collection and report preparation, record keeping, basic arithmetic and cash handling, training and supervision, English usage, and risk management principles.
Skill in typing at a speed necessary for successful job performance and in performing technical and clerical library work accurately and efficiently.
Ability to learn, interpret, and apply applicable laws, codes, regulations, policies, and procedures.
Ability to access, retrieve, enter, and update information using a computer terminal.
Ability to use tact, initiative, prudence, and independent judgment within policy, procedural, and legal guidelines.
Ability to establish and maintain effective working relationships.
Ability to operate modern office equipment, including computers and software, and to operate a motor vehicle safely.
Ability to arrange reliable and timely transportation to offsite facilities and locations; a driver’s license is not required.

Responsibilities

Provide clerical support, including preparing and maintaining lists, reports, and documents and compiling statistics and data.
Staff the circulation desk; charge and discharge materials, issue library cards, and collect fines and fees for overdue, lost, or damaged materials.
Respond to public inquiries in person and by telephone about library information, materials, and services, and refer patrons to appropriate information sources.
Explain and answer questions about circulation policies and procedures.
Tally daily cash receipts and prepare financial reports.
Identify overdue and damaged materials and search shelves for overdue, missing, or lost materials.
Help train library pages and volunteers in circulation or technical services work, including maintaining schedules.
Support the automated library system through activities such as backups, record keeping, generating and distributing notices and reports, and routine maintenance and troubleshooting.
Process and receive interlibrary loan and document delivery requests, maintain records, and prepare statistics.
Prepare routine and periodic reports.
Perform other duties as assigned.