Clerk I

Bull Moose•South Portland, ME

About The Position

Clerk I is a customer-facing Level 1 team member role. The position provides thoughtful, engaging, and solution-based customer service; demonstrates product knowledge; supports team relationships and store sales goals; and helps maintain a well-merchandised, organized, and clean store. Team members are expected to be eager to learn and grow.

Requirements

Effectively build relationships with customers, peers, and leadership.
Clear and effective communication and strong interpersonal skills.
Work a flexible schedule based on store needs, including holidays, weekends, and overtime as required.
Demonstrate professionalism and enthusiasm.
Be detail-oriented and computer literate.
Knowledge of operating equipment such as a computer terminal, telephone, calculator, and printer.
Accept constructive criticism and advice; professionally convey disagreements and concerns; and ask clarifying questions when unsure.
Strong alphabetization skills.
Treat teammates fairly and with dignity and respect.
Ability to learn new tasks through hands-on training and take direction from supervisors.
High school education or equivalent is preferred.
One year of customer service experience is preferred.
Ability to perform frequent to continuous repetitive grasping, reaching, and hand/arm motions while standing most or all of the shift.
Ability to perform continuous fine finger motions, including pinching and grasping, when handling money and stickering products.
Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
Ability to push or pull up to 25 pounds occasionally.
Ability to climb ladders occasionally and maneuver through limited spaces on the sales floor, in the stockroom, and behind counters.

Nice To Haves

High school education or equivalent.
One year of customer service experience.

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience.
Greet customers and provide prompt, courteous service and assistance.
Approach customers on the sales floor.
Efficiently and accurately scan customer purchases into the cash register.
Collect cash or checks and provide accurate change in accordance with company policies and procedures.
Demonstrate expertise in technologies used in the store.
Build trust, teamwork, and positive team relationships.
Promote the Bull Moose Frequent Buyer rewards program during customer interactions.
Remain energetic and upbeat.
Answer incoming phone calls and make outgoing calls.
Act in accordance with company values and guiding principles.
Be open to feedback and take action as required.
Support a positive store culture through honesty, integrity, and respect.
Maintain a clean and organized workspace and comply with safety standards, policies, and procedures.
Verify customer IDs and follow store policies for accepting buybacks.
Take direction from supervisors and learn new tasks through hands-on training.