Police Clerk I

City of Bentonville•Bentonville, AR

10d

About The Position

Provides general clerical and administrative support to law enforcement operations and the public. The position performs receptionist duties, responds to non-emergency public inquiries, handles requests and complaints, prepares and maintains documents and records, and assists with fine payments. Reporting relationships, assignments, and schedules may change to meet City needs or operational requirements. Attendance and the ability to interact appropriately with the public, supervisors, and coworkers are essential. The position has no supervisory responsibilities.

Requirements

High school diploma or GED and one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to follow detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Regular use of hands and arms for handling, reaching, talking, and hearing; frequent standing, walking, and sitting; occasional climbing or balancing and stooping, kneeling, crouching, or crawling.
Regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds.
Vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Greet the public, confirm appointments, and restrict access as part of police department receptionist duties.
Order department supplies and materials and maintain an accurate inventory.
Answer non-emergency telephone calls and respond to public inquiries with specific and general information.
Handle service requests, complaints, and other public contact work.
Prepare, compose, type, distribute, and file letters, forms, reports, correspondence, and other operational documents.
Research and prepare reports, retrieve police files, and deliver requested information to authorized police department personnel.
Assist members of the public with paying fines and collect and account for fine payments.
Refer non-routine administrative situations to the Administrative Captain and emergency calls to the Telecommunications section.
Operate electronic and manual office equipment, including computers, calculators, adding machines, photocopiers, and fax machines.
Use personal computer software, including word processing, spreadsheets, email, presentations, and the City’s HTE system.
Perform other clerical duties as necessary.