Police Clerk I

City of Bentonville•Bentonville, AR

11d•$16 - $20

About The Position

Provides general clerical and administrative support to law enforcement operations and the public. The role includes serving as a receptionist, responding to non-emergency inquiries, handling public requests and complaints, preparing and maintaining department documents, and assisting authorized personnel with research and police files. The position also supports department inventory and supply ordering and collects and accounts for fine payments. Non-routine administrative situations are referred to the Administrative Captain, and emergency calls are referred to the Telecommunications section. The position requires the ability to perform its essential duties satisfactorily, communicate effectively with the public and coworkers, and use office equipment and computer software. The work environment is usually moderately loud. The role has no supervisory responsibilities.

Requirements

High school diploma or GED and one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to perform the essential duties satisfactorily, including interacting appropriately with the public, supervisors, and coworkers.

Responsibilities

Greet the public, confirm appointments, and restrict access while performing receptionist duties for the police department.
Order department supplies and materials and maintain an accurate inventory.
Answer non-emergency telephone calls and provide information in response to public inquiries.
Handle requests for service, complaints, and other public contact work.
Prepare, compose, type, distribute, and file correspondence, forms, reports, and other documents related to department operations.
Research and prepare reports, retrieve police files, and deliver requested information to authorized police department personnel.
Assist the public with paying fines and collect and account for fine payments.
Refer non-routine administrative situations to the Administrative Captain and emergency calls to the Telecommunications section.
Operate office equipment, including personal computers, calculators, adding machines, photocopy machines, and fax machines.
Use personal computer software, including word processing, spreadsheets, email, presentations, and the City’s HTE system.
Perform other clerical duties as necessary.