Clerk I

Bull Moose•South Portland, ME

About The Position

Clerk I is a customer-facing Level 1 team member role focused on providing thoughtful, engaging, solution-based customer service. Team members are expected to demonstrate strong product knowledge, contribute to team efforts and overall sales goals, and maintain a well-merchandised, organized, and clean store. The role also offers opportunities to learn and grow.

Requirements

Effectively build relationships with customers, peers, and leadership.
Clear and effective communication and strong interpersonal skills.
Ability to work a flexible schedule based on store needs, including holidays, weekends, and overtime as required.
Professionalism and enthusiasm.
Attention to detail.
Computer literacy.
Knowledge of equipment such as computer terminals, telephones, calculators, and printers.
Ability to accept constructive criticism and advice.
Ability to professionally convey disagreements and concerns.
Confidence in asking clarifying questions when unsure.
Strong alphabetization skills.
Ability to treat teammates with fairness, dignity, and respect.
High school education or equivalent is preferred.
One year of customer service experience is preferred.
Ability to perform frequent to continuous repetitive grasping, reaching, and hand/arm motions while standing most or all of the shift.
Ability to perform continuous fine finger motions, such as pinching and grasping, when handling money and stickering product.
Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
Ability to push or pull up to 25 pounds occasionally.
Ability to climb ladders occasionally and maneuver in limited space around the sales floor, stockroom, and behind counters.

Nice To Haves

High school education or equivalent.
One year of customer service experience.

Responsibilities

Assist customers with a variety of transactions in a seamless and friendly manner.
Greet customers and provide prompt, courteous service and assistance.
Approach customers on the sales floor.
Efficiently and accurately scan customer purchases into the cash register.
Collect cash or checks and provide accurate change according to Bull Moose policies and procedures.
Demonstrate expertise in technologies used in the store.
Build trust, teamwork, and positive team relationships.
Promote the Bull Moose Frequent Buyer rewards program during customer interactions.
Remain energetic and upbeat.
Answer incoming phone calls and make outgoing calls.
Act in line with Bull Moose values and guiding principles.
Be open to feedback and take action as required.
Support and embody a positive store culture through honesty, integrity, and respect.
Maintain a clean and organized workspace and comply with Bull Moose safety standards, policies, and procedures.
Verify customer IDs and follow store policies for accepting buybacks.
Take direction from supervisors and learn new tasks through hands-on training.