Clerk - Front Office

Casino and•Dover, DE

3d•Onsite

About The Position

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift. Checks guests out of the hotel; processes customer payments according to established policies and procedures. Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Books guest reservations or coordinates with VIP Services. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Provides exceptional customer service. Work safely, following all established safety rules and regulations. Communicate effectively with co-workers, supervisors and guests. Follow all relevant policies and procedures. Complies with the company’s recycling program standards. Performs other duties as assigned.

Requirements

Must be available to work weekends, holidays, and nights as scheduled.

Responsibilities

Register guests into the hotel in a prompt and courteous manner.
Prepare for group check in and out and VIP arrivals.
Stay informed of events and functions in the hotel during the assigned shift.
Check guests out of the hotel.
Process customer payments according to established policies and procedures.
Respond to guests’ requests promptly.
Promote hotel services, facilities and outlets.
Provide guests with information such as local attractions and directions.
Resolve minor guest complaints to the satisfaction of the customer.
Inform supervisor of major problems, complaints, disturbances or unhappy guests.
Book guest reservations or coordinate with VIP Services.
Handle departmental accounting of monies, receipts, guest accounts and other forms of credit.
Post all charges.
Complete cashier's report, prepare deposit and count cashier bank.
Provide exceptional customer service.
Work safely, following all established safety rules and regulations.
Communicate effectively with co-workers, supervisors and guests.
Follow all relevant policies and procedures.
Comply with the company’s recycling program standards.
Perform other duties as assigned.