Bilingual Front Office Clerk - Southwest

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

The Bilingual Front Office Clerk is the first point of contact for patients and helps create an organized, welcoming clinic experience. The role supports patient access and clinic operations by connecting patients and families with providers and staff, contributing to a collaborative primary care medical home, and supporting culturally sensitive, language-appropriate, whole-person care. The position floats across various clinic locations and is based at Legacy Southwest, 6441 High Star Dr., Houston, TX 77074. The schedule is rotating, with 12-hour shifts.

Requirements

High school graduate or equivalent.
Bilingual in English and Spanish.
Pleasant, professional, articulate phone voice.
Ability to multitask and handle many incoming calls or patients at once.
Efficient and accurate data-entry skills.
Computer literacy and multi-line phone or switchboard experience; candidates without experience must be able to learn quickly.
Basic knowledge of skills such as math and alphabetical or numerical filing may be required.

Responsibilities

Answer incoming calls and route them appropriately.
Perform client intake and notify appropriate staff when clients arrive.
Enter patient information into appropriate databases.
Assist the volunteer coordinator with volunteer management.
Follow appointment procedures set by management.
Follow cash-handling procedures when receiving client payments.
Complete opening and closing procedures.
Keep the clinic lobby orderly.
Process lab results as assigned by the Practice Manager.
Participate in the Performance Improvement Program.
Treat patients, families, visitors, and coworkers with respect and courtesy, maintaining a professional environment.
Build effective working relationships and collaborate with the team to meet department goals and objectives.
Work within a primary care medical home using a team-based approach, partnering with patients and families to support timely access, culturally sensitive and language-appropriate care, continuity, and whole-person improvement through appropriate self-management education.
Attend required safety training and education programs and understand responsibilities related to general, department/service, and job-specific safety hazards.
Operate assigned equipment and perform procedures safely as instructed.
Maintain the work area and equipment according to Legacy standards.
Use proper body mechanics in all functions.
Check the patient environment and equipment for safety.
Promptly report safety concerns to appropriate personnel.
Follow Legacy exposure-control plans for blood-borne and airborne pathogens.
Use protective barrier equipment correctly and demonstrate knowledge of Universal Precautions.
Institute appropriate control measures to help assure a safe environment.
Attend annual education programs.
Perform other duties as assigned.