Bilingual Front Office Clerk - Northside Irvington

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

Legacy Community Health is hiring a Bilingual Front Office Clerk for its Northside Irvington clinic. The clerk serves as a first point of contact for patients, helping create an organized and welcoming environment and supporting patients throughout their clinic experience. The position may involve floating across clinic locations and contributes to patient satisfaction, community healthcare, and a collaborative, team-based primary care medical home. The role connects patients and families with providers and clinic staff, supporting timely access to care, culturally sensitive and language-appropriate communication, continuity of care, and whole-person improvement. It also offers experience in clinic operations, patient access, and healthcare coordination. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Bilingual in English and Spanish.
Pleasant, professional, articulate phone voice.
Ability to multitask and handle many incoming calls or patients at once.
Efficient and accurate data-entry skills.
Computer literacy.
Ability to learn multi-line phone or switchboard operations quickly if lacking prior experience.
Basic knowledge such as basic math and alphabetical or numerical filing may be required.

Responsibilities

Answer incoming calls and route them appropriately.
Perform client intake and notify appropriate staff when clients arrive.
Enter patient information into appropriate databases.
Assist the volunteer coordinator with volunteer management.
Follow appointment procedures established by management.
Follow cash-handling procedures when receiving client payments.
Complete opening and closing procedures.
Keep the clinic lobby orderly.
Process lab results as assigned by the Practice Manager.
Participate in the Performance Improvement Program.
Treat patients, families, visitors, and fellow employees with respect and dignity, maintaining a professional, responsible, and courteous environment.
Build effective working relationships and work as part of a team to support departmental goals and objectives.
Use a team-based approach in the primary care medical home, partnering with patients and families to promote timely access, culturally sensitive and language-appropriate understanding of care, continuity, and whole-person improvement through appropriate self-management education.
Attend required safety training and education programs, including annual education programs, and understand safety responsibilities and job-related hazards.
Operate assigned equipment and perform procedures safely as instructed.
Maintain the work area and equipment according to Legacy standards.
Demonstrate proper body mechanics.
Check the patient environment and equipment for safety and promptly report safety concerns.
Follow exposure control plans for blood-borne and airborne pathogens and correctly use protective barrier equipment, including Universal Precautions.
Help ensure a safe environment by instituting appropriate control measures.
Perform other duties as assigned.