Clerk - Front Office

Bally's Chicago•Dover, DE

20h•Onsite

About The Position

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift. Checks guests out of the hotel; processes customer payments according to established policies and procedures. Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Books guest reservations or coordinates with VIP Services. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Provides exceptional customer service. Work safely, following all established safety rules and regulations. Communicate effectively with co-workers, supervisors and guests. Follow all relevant policies and procedures. Complies with the company’s recycling program standards. Performs other duties as assigned.

Requirements

Must be available to work weekends, holidays, and nights as scheduled

Responsibilities

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with VIP Services.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
Provides exceptional customer service.
Work safely, following all established safety rules and regulations.
Communicate effectively with co-workers, supervisors and guests.
Follow all relevant policies and procedures.
Complies with the company’s recycling program standards.
Performs other duties as assigned.