Clerk - Front Desk

Casino and•East Saint Louis, IL

30d•Onsite

About The Position

This position is responsible for building positive relations with guests and team members, ensuring high-quality service, and managing the check-in/check-out processes. The role involves creating and updating reservations, handling guest accounts and payments, and maintaining knowledge of hotel operations. The Front Desk Clerk must be able to articulate all hotel amenities and services.

Requirements

High school diploma or equivalent required.
Experience with hotel operating systems preferred.
Previous experience with computers is preferred.
Hotel Experience preferred.

Responsibilities

Build guest and team member positive relations.
Participate in departmental and company meetings.
Ensure consistent high-quality service to all team members and guests.
Perform friendly, professional, and timely check-in and check-out processes.
Assign guest accommodations in accordance with procedures and SOPs.
Create and update guest reservations upon request based on hotel availability.
Follow room availability and report any issues to supervisor.
Handle assigned bank in accordance with established internal controls and perform accurate account postings to guest folios.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.