Clerical Associate

Yale New Haven Health•New Haven, CT

About The Position

The Clerical Associate works in the Emergency Department Triage and Communications area, greeting patients, performing mini-registrations, answering telephones, and handling other clerical duties. The role supports the YNHHS Vision, Mission, and Values, including integrity, patient-centeredness, respect, accountability, and compassion. The associate welcomes and screens patients, physicians, and visitors; collects information to initiate and complete patient visit registrations; and performs clerical functions for the Communication Center. The position also requires courteous communication, proficiency with hospital information systems, participation in unit meetings as directed, and a positive, cooperative approach to working with others.

Requirements

High school graduate or equivalent.
Knowledge of computers and typing skills.
Excellent communication, telephone, interpersonal, and customer service skills.
Well organized and able to work in a fast-paced environment.
Competency in caring for patients regardless of age, disability, sexual preferences, gender, or ethnicity.

Nice To Haves

Formal secretarial training.
Knowledge of medical terminology.

Responsibilities

Greet and screen patients, physicians, and visitors while maintaining hospital and department customer service standards.
Acknowledge and receive visitors promptly, introduce oneself, use patients’ names, and help patients and families feel comfortable.
Perform mini-registrations, collect required patient information, and initiate and complete patient visit information.
Check patients into the department promptly and courteously.
Perform clerical functions for the Communication Center.
Greet, direct, and provide information to patients, visitors, and hospital personnel in a pleasant and respectful manner.
Use the hospital information system proficiently.
Attend and participate in unit meetings as directed, and read and understand posted minutes and memos.
Demonstrate a positive, professional, and cooperative attitude in support of department objectives.
Maintain effective interpersonal relationships, reduce conflict, and work effectively with others.