Clerical Associate

Schuylkill County CBOC•Pottsville, PA

1d•Onsite

About The Position

EGA Associates is seeking an Administrative Associate with medical-office experience to support a Primary Care Community Based Outpatient Clinic serving Veterans primarily in and around Pottsville and Schuylkill County, Pennsylvania. The position provides clerical, scheduling, patient-navigation, and logistical care-coordination support to the Patient Aligned Care Team (PACT). The Administrative Associate supports clinic staff and patients, helps patients and support persons navigate VA health-care and administrative processes, and coordinates appointments and communications in accordance with VA policies after completing required scheduling training. The role also supports patient-portal education, secure messaging, virtual access, and telehealth coordination as assigned. The employee works under established clinic workflows and the direction of clinic and PACT leadership; the position has no direct supervisory responsibility. Work is performed primarily in a clinical environment, with moderate noise possible, regular patient contact, and use of computers and clinical equipment. Travel is expected to be negligible except as needed for orientation, training, meetings, or other contract-related activities. The schedule may vary according to the client contract. Additional hours may be required to complete work obligations, and overtime requires prior supervisor approval. EGA Associates is a veteran-owned staffing firm serving government and commercial clients. It describes its mission as providing provider-centric staffing through open communication, exceptional service, and transparency.

Requirements

Education and experience demonstrating the skills and abilities needed to provide clerical and administrative support in a medical-office environment.
Ability to complete VA scheduling training before independently performing VA scheduling functions.
Knowledge of medical terminology, patient confidentiality, customer service, scheduling, and electronic records.
Ability to complete required VA and EGA background screening, privacy, security, EHR, PACT, Whole Health, and onboarding requirements.
Ability to work effectively in an interdisciplinary, team-based outpatient environment.
Strong verbal and written communication skills.
Ability to use electronic health records, scheduling applications, telehealth platforms, and standard computer applications.
Adherence to EGA policies, professional standards, contract requirements, and EGA’s Code of Conduct.
Compliance with applicable patient privacy, confidentiality, and information-security requirements.

Nice To Haves

Completion of an accredited medical assistant program or comparable medical-services training.
Previous medical reception, patient-access, scheduling, or care-coordination experience.
Previous experience serving Veterans or working in a VA medical center, VA outpatient clinic, or contracted VA Community Based Outpatient Clinic.

Responsibilities

Provide clerical and administrative support to Patient Aligned Care Team staff.
Support assigned and unassigned patients who present for care at the clinic.
Collaborate with PACT staff to incorporate logistical care-coordination elements into comprehensive care-management plans.
Guide patients and support persons as they navigate the VA health-care system and clinic administrative processes.
Provide scheduling services in accordance with VA policies and guidance after completing required scheduling training.
Support appointment coordination, telephone service, document routing, follow-up communication, and accurate administrative documentation.
Promote first-call resolution by routing requests accurately and connecting Veterans with the appropriate team member.
Support patient-portal education, secure-messaging adoption, virtual-access processes, and telehealth visit coordination as assigned.
Protect patient confidentiality and sensitive information.
Participate in daily huddles, team meetings, workflow improvement, and required training.
Complete required documentation, quality reviews, and administrative responsibilities within established timeframes.
Maintain required licenses, certifications, credentials, competencies, and training.
Immediately report patient-safety events, compliance concerns, clinical risks, and other matters requiring escalation.
Perform additional duties as assigned.