Clerical Assistant 3
About The Position
The Department of Labor & Industry is seeking a Clerical Assistant 3 to provide clerical and administrative support in the Bureau of Workers' Compensation, Health Care Services Review Division. The role supports the division’s operations under the Pennsylvania Workers' Compensation Act by accurately handling medical documents, billing forms, records, and office resources. The position involves reviewing and entering information, communicating with customers and stakeholders, assessing incoming information and determining appropriate next steps, and carrying out a range of office support activities. It also includes maintaining office supplies and equipment and assisting with resource acquisition and procurement as assigned. This is a full-time position with work hours of 8:00 AM to 4:00 PM, Monday through Friday, and a 30-minute lunch. Part-time telework may be available, with employees expected to work onsite two days per week. Telework requires a securely configured high-speed internet connection and work from an approved location in Pennsylvania. Employees unable to telework may report to the headquarters office in Harrisburg. Telework availability may change.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or one year of moderately complex clerical experience; or an equivalent combination of experience and training.
- Must meet the Pennsylvania residency requirement.
- Must be able to perform essential job functions.
- Applicants claiming education in supplemental application answers must attach a copy of college transcripts; unofficial transcripts are acceptable.
Responsibilities
- Compare, verify, and enter information from medical documents and billing forms.
- Respond to inquiries from customers and stakeholders through a variety of communication channels.
- Evaluate incoming information for appropriateness, completeness, and nature, and independently determine the correct processes and next steps.
- Perform copying, printing, scanning, emailing, uploading, proofreading, filing, and mail processing.
- Maintain office supplies and equipment.
- Assist with resource acquisition, purchase orders, and procurement activities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
