Clerical Assistant 3
About The Position
The Clerical Assistant 3 works in the Office of Unemployment Compensation Service Centers, UC Support Operations Division, supporting the processing, analysis, and adjustment of unemployment compensation claims. The role helps ensure appropriate determinations, accurate payments, and proper handling of claims, while providing timely service to claimants across Pennsylvania. It involves complex clerical work, identifying procedural problems and possible solutions, and working harmoniously with diverse personalities. The position reviews claims to determine separation reasons and next steps, investigates inquiries, processes benefit payments and adjustments, maintains claim records, and provides technical assistance to UC Service Centers. It also reviews and responds to claimant and employer emails and performs general clerical duties. Full-time hours are generally 8:00 AM to 4:00 PM, Monday through Friday, with a 30-minute lunch; hours may vary according to operational needs. Part-time telework may be available after successful completion of the required probationary period, subject to operational needs and telework requirements. Employees who cannot telework may report to the headquarters office in Harrisburg.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
- Meet the Pennsylvania residency requirement.
- Be able to perform the essential job functions.
- Pass an enhanced background check before beginning employment, including required criminal history checks, fingerprint-based federal records check, Pennsylvania State Police clearance, local law enforcement checks for places lived, worked, or attended school during the preceding five years, and citizenship/residency verification.
Responsibilities
- Analyze claims to determine the proper reason for separation and the next course of action.
- Investigate inquiries and resolve issues.
- Receive and process payments, issue refunds, and reissue benefit payments as needed.
- Assist with the daily deposit.
- Determine whether claim documentation is complete, enter and adjust data, and maintain organized and updated files.
- Provide support to UC Service Centers in applying laws, regulations, and procedures accurately to claim actions.
- Review emails from claimants and employers, prepare and send standard responses, and forward or escalate other inquiries when necessary.
- Type and proofread letters.
- Prepare, distribute, and explain reports.
- Perform timekeeping duties.
- Sort and process incoming mail.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
