Clerical Assistant 3
About The Position
Are you ready to strengthen your clerical abilities in a role where your careful review and helpful guidance support child safety efforts across Pennsylvania? As a Clerical Assistant 3 with the Department of Human Services, you will make a direct and positive impact through detailed work and strong customer service. You will be part of a team that values thoroughness, respect, and steady performance. This role provides a chance to build your confidence and capabilities while serving the public. This position supports ChildLine operations by reviewing clearance applications, assisting callers, and helping ensure the safety of children across the Commonwealth. The work involves careful evaluation of records, communication with applicants, and accurate processing of official documentation.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
Responsibilities
- Answer inquiries and guide callers through clearance verification steps
- Examine and compare applicant information across multiple databases
- Enter, update, and confirm clearance data in official systems
- Review criminal histories and assess whether offenses meet legal criteria
- Prepare clear responses to applicant questions and requests
- Open, sort, and process incoming applications and related fees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
