Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

22h • Onsite

About The Position

As a Clerical Assistant 3 with the PA State Lottery Call Center, you will provide essential support for our Retailer Services Division’s Claims, Licensing, and Instant Accounting units. This position offers an energetic environment where problem solving and teamwork keep important Lottery services running smoothly. Your efforts will help ensure accountability and effective support for retailers and players. Join a team where your communication skills and attention to detail truly matter.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
• You must be able to perform essential job functions.

Nice To Haves

• Call center experience
• Customer service experience

Responsibilities

• Respond to phone calls and emails from Lottery players, retailers, and staff; resolve questions; and provide clear guidance
• Communicate with retailers about scratch-off ticket pack status issues; request and review documentation and forms; enter data and adjust records to ensure accurate inventory tracking and invoicing
• Generate and review reports for end of game accounting, identify outstanding scratch-off ticket packs, and determine if the retailer is liable for missing or damaged tickets
• Calculate money owed by a deactivated retailer to the PA Lottery and the reverse for scratch-off ticket inventory; correspond with the retailer, sales, and accounting teams as needed
• Enter and proofread field-paid claim forms data, correct errors, and prepare correspondence to be mailed to players
• Scan retailer application documents, prepare correspondence, and call retailers to gather missing information

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed