Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

9d • Onsite

About The Position

This role supports the statewide registry of vital events by assisting consumers, reviewing applications, and maintaining accurate records. As a Clerical Assistant 3, you will perform the following duties: Record Processing: Examine and process applications for vital event certificates and amendments to ensure accuracy Issue Guidance: Provide in-person advice on issues related to vital records, certificates, and permits Conflict Management: De-escalate situations when a consumer becomes impatient or angry about access to records or wait times Eligibility Review: Assess applicant documentation and eligibility for certificates and fee waivers Fraud Prevention: Evaluate applications and records for inconsistencies or indicators of fraudulent activity Data Management: Type information into the vital statistics system and maintain organized filing systems.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• One year of moderately complex clerical experience
• An equivalent combination of experience and training
• Meet the PA residency requirement
• Be able to perform essential job functions

Responsibilities

• Examine and process applications for vital event certificates and amendments to ensure accuracy
• Provide in-person advice on issues related to vital records, certificates, and permits
• De-escalate situations when a consumer becomes impatient or angry about access to records or wait times
• Assess applicant documentation and eligibility for certificates and fee waivers
• Evaluate applications and records for inconsistencies or indicators of fraudulent activity
• Type information into the vital statistics system and maintain organized filing systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed