Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

2d • Onsite

About The Position

This position provides customer service and clerical support for a range of driver licensing cases, including suspensions and record reviews. The primary focus of this role is to ensure that customers receive accurate information and that driver records are properly updated. As a Clerical Assistant 3, you will perform duties such as responding to customer inquiries, explaining driver records, verifying submitted documents, processing data into PennDOT systems, preparing official documents, and reviewing reports. The role is in a busy unit that keeps driver licensing records accurate and up to date, supporting customers in navigating driver licensing information with accuracy and care. This position offers a supportive environment where attention to detail and commitment to service are valued, with daily opportunities to make customer experiences easier and more positive.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.
• Must be able to perform essential job functions.
• Must undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Responsibilities

• Respond to phone calls and provide clear information about suspensions, Problem Driver Pointer System (PDPS) issues, Commercial Driver License Information System (CDLIS) matters, and commercial licensing requirements.
• Review and explain sanctioned driver records so customers understand requirements for restoring or maintaining driving privileges.
• Analyze documents submitted by customers and complete follow-up research with agencies to confirm accuracy.
• Enter information into PennDOT systems to update driver records and process forms and documents.
• Prepare and send official documents or license products based on reviews of customer records and agency contacts.
• Examine daily and weekly reports related to CDLIS and PDPS and take needed actions to update driver records.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed